Resolution Specialist, Customer Escalations

Are you a natural problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we want you to join our team as a Resolution Specialist, Customer Escalations at Sam's Club. In this role, you will be responsible for resolving escalated customer issues and ensuring a positive experience for our members. As a successful candidate, you must possess excellent communication skills, a strong attention to detail, and the ability to think critically and creatively. If you are ready to make a difference and help us maintain our reputation for outstanding customer service, apply now!

1. Resolve escalated customer issues: The primary responsibility of the Resolution Specialist is to effectively resolve customer issues that have been escalated to the team. This includes addressing complaints, concerns, and inquiries in a timely and efficient manner.
2. Provide exceptional customer service: The Resolution Specialist must have a passion for providing exceptional customer service. This includes maintaining a positive and professional attitude, actively listening to customers' needs, and finding solutions to their problems.
3. Work in a fast-paced environment: The ideal candidate should thrive in a fast-paced and dynamic environment. They should be able to handle a high volume of customer inquiries and resolve them in a timely manner.
4. Maintain a positive member experience: The Resolution Specialist is responsible for ensuring that members have a positive experience with Sam's Club. This includes addressing their concerns and providing solutions that meet their needs.
5. Communicate effectively: Strong communication skills are essential for this role. The Resolution Specialist must be able to communicate clearly and effectively with customers, team members, and other departments within the company.
6. Pay attention to detail: The Resolution Specialist must have a strong attention to detail to accurately identify and resolve customer issues. This includes carefully reviewing customer accounts, orders, and other relevant information.
7. Think critically and creatively: As a problem solver, the Resolution Specialist must be able to think critically and come up with creative solutions to resolve customer issues. This may involve working with other team members and utilizing available resources.
8. Uphold company reputation: The Resolution Specialist plays a crucial role in maintaining the company's reputation for outstanding customer service. They must ensure that all interactions with customers are handled professionally and with a focus on providing a positive experience.
9. Collaborate with team members: The Resolution Specialist will work closely with other team members to ensure that customer issues are resolved efficiently and effectively. This may involve sharing information and knowledge, as well as providing support to colleagues when needed.
10. Continuously improve processes: The Resolution Specialist should actively seek feedback and

According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Chattanooga, TN, USA is between $34,000 and $50,000 per year. However, this can vary based on factors such as the company, experience level, and job responsibilities.

Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.