Customer Engagement Manager - Rare Diseases

Are you passionate about making a difference in the lives of patients with rare diseases? Do you have a strong background in customer engagement and a deep understanding of the pharmaceutical industry? Sanofi, a global healthcare company, is seeking a dynamic and driven individual to join our team as a Customer Engagement Manager for Rare Diseases. In this role, you will play a crucial role in building and maintaining relationships with key stakeholders, and driving initiatives to enhance patient engagement and support. If you are a highly motivated and empathetic individual with a strong commitment to improving patient outcomes, we want to hear from you. Join us in our mission to make a positive impact on the rare disease community.

1. Develop and implement strategies to enhance customer engagement and support for patients with rare diseases.
2. Build and maintain strong relationships with key stakeholders, including healthcare professionals, patient advocacy groups, and patient communities.
3. Identify and understand the needs and challenges of patients with rare diseases and develop solutions to address them.
4. Collaborate with cross-functional teams to drive initiatives that improve patient outcomes and access to treatments.
5. Lead the planning and execution of patient engagement programs and events.
6. Monitor and analyze customer engagement metrics to evaluate the effectiveness of initiatives and make recommendations for improvement.
7. Stay updated on industry trends, regulations, and best practices related to rare diseases and customer engagement.
8. Act as a liaison between the company and external stakeholders, representing the company's values and mission.
9. Train and educate internal teams on rare diseases and customer engagement strategies.
10. Participate in conferences, meetings, and events to increase awareness of rare diseases and promote the company's initiatives.
11. Maintain a high level of empathy and understanding for patients with rare diseases and their caregivers.
12. Collaborate with the marketing team to develop messaging and materials that effectively communicate the company's commitment to rare diseases and customer engagement.
13. Continuously seek out new opportunities and innovative approaches to improve customer engagement and support for rare disease patients.
14. Act as a brand ambassador for the company, promoting the company's values and mission to external stakeholders.
15. Comply with all company policies, procedures, and regulations, including those related to compliance and patient privacy.

According to JobzMall, the average salary range for a Customer Engagement Manager - Rare Diseases in Mumbai, Maharashtra, India is between ₹1,000,000 - ₹2,000,000 per year. This can vary depending on the specific company, experience level, and additional skills or qualifications.

Sanofi SA is a French multinational pharmaceutical company headquartered in Paris, France, the world's fifth-largest by prescription sales. Building a More Equitable Future through Inclusive Clinical Trials · Rethinking the science of COPD · Grassroots Manufacturing Solutions for a Healthier Planet.