Customer Success Partner
Work with customer key stakeholders and decision makers to develop their cloud strategy and identify key KPIs to maximize the value of their SAP Cloud Solutions. Understand customers’ business model, priorities, objectives to develop a Cloud Governance Model and drive execution and tracking of established KPIs and value realization. Provide leading practice guidance and thought leadership to customers around their SAP HXM cloud solutions to drive consumption and adoption. Develop and execute a proactive “customer first” renewal and expansion plan in conjunction with other internal SAP account team members. Drive commercial opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities. Identify areas of commercial risk and coordinate and implement risk mitigation strategies/techniques to ensure commercial success.
3+ year experience in human resources/human experience management.
BA or MBA in HR preferred.
Multiple years experience managing complex customer engagements or other customer facing experience
A self‐starter, with energy, drive and a passion for helping customers succeed
Proven commercial experience in forecasting, renewals, contract negotiation and execution
Presentation skills
MS Word
Relationship Management
Time Management Skills
MS Excel skills
Account management skills
Customer executive stakeholders
Verbal communication
Prioritizing skills
written communication
Problem Solving Skills
Flexibility/Adaptability
Detail Oriented and Organized
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Customer Success Partner in 2355 Dulles Corner Blvd, Herndon, VA 20171, USA is between $51,000 and $77,000 per year. The salary range for this position may vary depending on the employee's experience, qualifications, and the company they are working for.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
SAP SE is a European multinational software corporation that makes enterprise software to manage business operations and customer relations. The company is especially known for its ERP software. SAP is headquartered in Walldorf, Baden-Württemberg, Germany with regional offices in 180 countries.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started