Client Delivery Manager

Are you a dynamic and results-driven professional with a passion for delivering exceptional client experiences? Do you thrive in a fast-paced and constantly evolving environment? If so, we have an exciting opportunity for you as a Client Delivery Manager at SAP.As a Client Delivery Manager, you will be responsible for managing the successful delivery of projects and services to our clients. You will serve as the main point of contact for our clients, building strong relationships and ensuring their satisfaction with our solutions. We are looking for a highly organized and customer-focused individual who can effectively lead cross-functional teams to deliver high-quality and timely results.To excel in this role, you must have a proven track record of delivering complex projects and services to clients, as well as the ability to anticipate and mitigate potential risks. Additionally, excellent communication and problem-solving skills are essential, as you will be working closely with both internal and external stakeholders.If you have a strong passion for customer success and possess the necessary skills and experience, we invite you to join our team and be a part of our mission to help clients achieve their business goals through innovative solutions.

1. Serve as the main point of contact for clients, building and maintaining strong relationships.
2. Manage the successful delivery of projects and services to clients.
3. Lead cross-functional teams to ensure high-quality and timely delivery.
4. Anticipate and mitigate potential risks to project delivery.
5. Communicate effectively with both internal and external stakeholders.
6. Ensure clients' satisfaction with our solutions.
7. Develop and maintain project plans, timelines, and budgets.
8. Monitor project progress and make adjustments as needed.
9. Identify opportunities for process improvement and implement changes to enhance client experience.
10. Collaborate with sales and account management teams to identify new opportunities for client engagement.
11. Ensure compliance with company policies and procedures.
12. Manage client expectations and provide timely updates on project status.
13. Conduct regular client meetings and presentations to provide updates and gather feedback.
14. Handle and resolve any client issues or concerns in a timely and professional manner.
15. Stay updated on industry trends and best practices to continuously improve service delivery.
16. Mentor and coach team members to enhance their skills and performance.
17. Maintain accurate and detailed project documentation.
18. Collaborate with cross-functional teams to develop and implement strategies for client retention and growth.
19. Represent the company at industry events and conferences.
20. Uphold the company's values and brand image in all client interactions.

According to JobzMall, the average salary range for a Client Delivery Manager in Mexico City, CDMX, Mexico is between $42,000 and $51,000 per year. This can vary depending on factors such as experience, company size, and industry. Some companies may also offer additional benefits and bonuses.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.