Cloud Renewals Executive
Are you looking for an exciting opportunity to excel in the fast-growing world of cloud technology? Do you have a passion for building and maintaining long-term relationships with clients? If yes, then we have the perfect role for you! SAP is seeking a dynamic and driven individual to join our team as a Cloud Renewals Executive. As a key member of our sales team, you will be responsible for managing the renewal process of our cloud products and services, ensuring customer satisfaction and continued business growth. We are looking for someone with a strong background in sales and customer service, excellent communication skills, and a keen interest in the latest cloud technologies. If you are a self-starter who thrives in a fast-paced environment and is eager to take on new challenges, then we want to hear from you!
- Manage the renewal process for SAP's cloud products and services, ensuring timely and successful renewals.
- Develop and maintain strong relationships with clients to understand their needs and provide exceptional customer service.
- Collaborate with internal teams to identify and capitalize on opportunities to upsell and cross-sell additional cloud products and services.
- Utilize sales strategies to effectively negotiate contract terms and pricing with clients.
- Conduct regular account reviews to identify areas for improvement and ensure customer satisfaction.
- Proactively monitor and track customer usage and engagement to identify potential churn risks and develop strategies to mitigate them.
- Maintain accurate and up-to-date records of all customer interactions and renewal activities in the CRM system.
- Keep up-to-date with the latest developments and trends in the cloud technology industry to provide informed recommendations to clients.
- Work closely with the sales and marketing teams to develop and implement strategies for customer retention and growth.
- Meet or exceed renewal targets and contribute to the overall sales goals of the company.
- Communicate effectively with clients through various channels, including phone, email, and in-person meetings.
- Collaborate with the finance team to ensure timely and accurate invoicing and payment processing for renewals.
- Continuously seek opportunities to improve and streamline the renewal process to increase efficiency and customer satisfaction.
- Represent SAP at industry events and conferences to promote our cloud products and services and network with potential clients.
- Provide regular reports and updates to management on renewal activities, customer feedback, and market trends.
Strong Understanding Of Cloud Technology: The Ideal Candidate For A Cloud Renewals Executive Job At Sap Should Have A Deep Understanding Of Cloud Technology And Its Various Components. This Includes Knowledge Of Cloud Platforms, Services, And Solutions, As Well As Industry Best Practices And Trends.
Sales Experience: As A Cloud Renewals Executive, The Candidate Will Be Responsible For Managing And Renewing Contracts For Existing Cloud Customers. Therefore, Having Previous Experience In Sales, Particularly In The Technology Industry, Is A Must. This Includes A Proven Track Record Of Meeting And Exceeding Sales Targets.
Customer Relationship Management: The Candidate Should Have Excellent Customer Relationship Management Skills, As They Will Be The Main Point Of Contact For Existing Cloud Customers. This Includes The Ability To Build And Maintain Strong Relationships, As Well As The Ability To Understand And Anticipate Customer Needs.
Negotiation Skills: As Part Of The Role, The Candidate Will Be Responsible For Negotiating Contract Terms And Pricing With Existing Customers. Therefore, Strong Negotiation Skills Are Essential For Success In This Position. This Includes The Ability To Understand Complex Contract Terms And Effectively Communicate And Negotiate With Customers.
Analytical And Problem-Solving Skills: The Candidate Should Have Strong Analytical And Problem-Solving Skills, As They Will Be Required To Analyze Data And Identify Opportunities For Contract Renewals. This Includes The Ability To Use Data To Make Informed Decisions And Develop Strategies To Retain Existing Customers.
Contract Management
Negotiation skills
Forecasting
Relationship Management
Market analysis
Customer retention
Upselling
Sales Strategy
Cross-Selling
Cloud Solutions
Renewals Forecasting
Communication
Conflict Resolution
Decision Making
Leadership
Problem Solving
Time management
creativity
Teamwork
Adaptability
Empathy
According to JobzMall, the average salary range for a Cloud Renewals Executive in Newtown Square, PA 19073, USA is $85,000 - $110,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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