SAP

Customer Service Desk - Operations Lead (SAP Applications, ITSM)

SAP

Bengaluru, Karnataka, India
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At SAP, our customers are our top priority, and we are looking for an experienced and dedicated Customer Service Desk Operations Lead (SAP Applications, ITSM) to join our growing team. As a leader in this role, you will be responsible for supporting our customers with professional, timely and accurate service. You will also be responsible for managing our customer service operations and ensuring that our customers have a positive experience with SAP. To be successful in this role, you must have excellent communication and problem-solving skills, as well as a strong background in SAP Applications and IT Service Management (ITSM). You must also be highly organized and able to work effectively as part of a team. If you are a customer service professional with the necessary qualifications and experience, we invite you to apply for this exciting opportunity.

Where is this job?
This job is located at Bengaluru, Karnataka, India
Job Qualifications
  • Proficiency In Ms Office Suite

  • Strong Interpersonal And Communication Skills

  • Knowledge Of Sap Applications

  • Expertise In Itsm (It Service Management)

  • Extensive Experience In Customer Service Management

  • Proven Track Record Of Leading Customer Service Teams

  • Ability To Handle Customer Complaints And Queries Effectively

  • Familiarity With Crm Software.

Required Skills
  • Documentation

  • Training

  • Troubleshooting

  • Communication

  • Time Management

  • Coaching

  • Leadership

  • ITSM

  • Reporting

  • SAP applications

  • Service desk

  • Organization

  • Problem-Solving

  • Analyzing

  • Operations Lead

Soft Skills
  • Communication

  • Leadership

  • Multitasking

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Service Desk - Operations Lead (SAP Applications, ITSM) in Bengaluru, Karnataka, India is Rs. 5,00,000 to Rs. 7,00,000 per year. This salary range may vary depending on the candidate's experience, skills, and qualifications.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedMay 3rd, 2023
Apply BeforeMay 22nd, 2025
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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