Customer Success Partner Expert - SAP Business Technology Platform
At SAP, we believe that building strong partnerships with our customers is the key to success. That's why we are looking for a highly skilled and passionate Customer Success Partner Expert for our SAP Business Technology Platform. In this role, you will be responsible for driving customer satisfaction and success through understanding their unique business needs and providing tailored solutions using SAP's cutting-edge technology. We are seeking an individual who is driven, customer-centric, and has a deep understanding of SAP's Business Technology Platform. If you have a passion for building strong customer relationships and a strong knowledge of SAP's technology, we want you to join our team as a Customer Success Partner Expert.
- Develop and maintain strong relationships with customers to understand their business needs and goals.
- Act as a trusted advisor to customers, providing guidance and support on how to best utilize SAP's Business Technology Platform to meet their unique needs.
- Collaborate with cross-functional teams to ensure successful implementation and adoption of SAP's technology solutions.
- Conduct regular account reviews with customers to assess their satisfaction and identify opportunities for improvement.
- Proactively identify and address potential issues or roadblocks that may impact customer success and satisfaction.
- Stay updated on industry trends and advancements in SAP's technology to provide expert knowledge and support to customers.
- Develop and deliver training and educational materials to customers to increase their understanding and proficiency in using SAP's technology.
- Monitor and analyze customer usage data to identify patterns and trends, and use this information to provide personalized recommendations and solutions.
- Act as a liaison between customers and SAP's product development teams to communicate customer feedback and needs.
- Maintain accurate and up-to-date records of customer interactions, feedback, and progress towards goals.
- Continuously strive to meet and exceed customer satisfaction and success metrics set by the company.
- Collaborate with sales teams to identify and pursue upsell and cross-sell opportunities with existing customers.
- Act as a brand ambassador for SAP, representing the company's values and commitment to customer success.
In-Depth Knowledge Of Sap Business Technology Platform: As A Customer Success Partner Expert, A Strong Understanding Of The Sap Business Technology Platform Is Essential. This Includes Expertise In Sap Cloud Platform, Sap Hana, And Other Related Technologies.
Experience In Customer Success Management: The Ideal Candidate Should Have A Proven Track Record In Managing Customer Relationships And Driving Successful Outcomes For Customers. This Includes Experience In Building And Maintaining Strong Partnerships, Understanding Customer Needs, And Delivering Value.
Technical Expertise: The Role Requires A Solid Technical Background, With Proficiency In Coding And Programming Languages Such As Java, Javascript, And Sql. Additionally, Knowledge Of Cloud Computing And Integration Technologies Is Highly Desirable.
Excellent Communication And Interpersonal Skills: A Customer Success Partner Expert Must Be An Effective Communicator, Both Verbally And In Writing. They Should Also Possess Strong Interpersonal Skills To Build And Maintain Relationships With Customers And Internal Stakeholders.
Business Acumen: The Role Involves Working Closely With Customers To Understand Their Business Needs And How The Sap Business Technology Platform Can Support Their Goals. Therefore, Knowledge Of Business Processes And Industry Trends Is Crucial For Success In This Role.
Strategic Planning
Communication Skills
Project Management
Account Management
Product knowledge
Relationship Management
Team collaboration
Training and Development
customer satisfaction
Problem-Solving
Data
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Partner Expert - SAP Business Technology Platform in Vila Cordeiro, São Paulo - State of São Paulo, 04795-100, Brazil is approximately R$ 10,000 to R$ 15,000 per month. This can vary depending on the specific company, years of experience, and other factors.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started