Digital Customer Engagement Manager

Welcome to SAP, one of the world's leading technology companies. As a Digital Customer Engagement Manager, you will play a pivotal role in driving customer engagement and retention for our digital solutions. Your expertise and passion for creating exceptional customer experiences will be instrumental in shaping our digital customer engagement strategy. To succeed in this role, you will need a combination of strong technical knowledge, strategic thinking, and exceptional communication skills. If you are a customer-centric individual with a knack for driving results, we invite you to join our dynamic team and make an impact on the future of digital customer engagement at SAP.

1. Develop and execute digital customer engagement strategies to drive customer retention and loyalty for SAP's digital solutions.
2. Collaborate with cross-functional teams to ensure alignment of customer engagement initiatives with overall business objectives.
3. Conduct market research and analyze customer data to identify trends and insights that inform customer engagement strategies.
4. Monitor and report on customer engagement metrics, providing recommendations for improvement and optimization.
5. Develop and manage relationships with key stakeholders, including customers, partners, and internal teams, to ensure a seamless and positive customer experience.
6. Utilize knowledge of SAP's digital solutions to provide technical support and guidance to customers, addressing any issues or concerns that may arise.
7. Stay up-to-date on industry trends and best practices in digital customer engagement, incorporating them into SAP's strategies and processes.
8. Develop and implement customer feedback mechanisms to gather insights and continuously improve the customer experience.
9. Train and mentor team members on effective customer engagement techniques and best practices.
10. Collaborate with marketing and sales teams to develop and implement campaigns and initiatives that drive customer engagement and retention.
11. Represent SAP at industry conferences and events, showcasing our digital solutions and thought leadership in customer engagement.
12. Proactively identify opportunities to improve processes and systems to enhance the customer experience.
13. Communicate regularly with senior leadership, providing updates on customer engagement initiatives and progress towards goals and objectives.
14. Adhere to all company policies and procedures, including those related to data privacy and security.
15. Continuously strive for customer satisfaction and delight, going above and beyond to ensure a positive customer experience.

According to JobzMall, the average salary range for a Digital Customer Engagement Manager in Brownsbarn, Dublin, Co. Dublin, D24 WA02, Ireland is €50,000-€70,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and skills of the individual.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.