Digital Customer Engagement Manager - SAP Basis Technical Consultant
Are you a highly skilled SAP Basis Technical Consultant with a passion for enhancing customer engagement through digital channels? Look no further! SAP is seeking a Digital Customer Engagement Manager to join our team and drive our customer engagement strategies to new heights. As a member of our dynamic and innovative company, you will have the opportunity to use your technical expertise to optimize our digital customer experience and contribute to the success of our business. If you are a self-motivated, results-driven professional with a strong understanding of SAP Basis and a knack for customer engagement, we want to hear from you! Keep reading to learn more about this exciting opportunity and see if you have what it takes to join our team.
- Develop and implement digital customer engagement strategies to increase customer satisfaction and retention.
- Collaborate with cross-functional teams to identify and prioritize opportunities for enhancing the digital customer experience.
- Utilize strong technical knowledge of SAP Basis to optimize digital customer engagement processes and systems.
- Conduct regular analysis and reporting on digital customer engagement metrics to identify areas for improvement.
- Stay updated on industry trends and best practices to continuously enhance our digital customer engagement approach.
- Train and educate team members and stakeholders on digital customer engagement tools and techniques.
- Act as a liaison between technical and non-technical teams to ensure successful implementation of digital customer engagement initiatives.
- Identify and troubleshoot technical issues related to digital customer engagement platforms.
- Monitor and maintain the performance and availability of digital customer engagement systems.
- Collaborate with sales and marketing teams to develop targeted digital customer engagement campaigns.
- Conduct customer engagement workshops and training sessions to improve customer adoption of digital tools and technologies.
- Provide recommendations for process improvements and participate in the development and implementation of new digital customer engagement solutions.
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Drive customer engagement and satisfaction by addressing any concerns or issues in a timely and effective manner.
- Contribute to the overall success of the company by achieving key performance indicators related to digital customer engagement.
In-Depth Knowledge Of Sap Basis: The Digital Customer Engagement Manager - Sap Basis Technical Consultant Should Have Thorough Understanding And Experience In Sap Basis Technical Components Such As Netweaver, Abap, Java, And Hana.
Strong Technical Skills: This Role Requires A Strong Technical Background With Proficiency In Various Programming Languages, Database Management, And System Architecture. The Candidate Should Also Have Experience In System Installation, Upgrades, And Maintenance.
Experience In Customer Engagement: As The Role Involves Interacting With Customers, The Candidate Should Have Experience In Engaging With Clients And Understanding Their Business Needs. This Includes Providing Technical Solutions, Addressing Issues, And Managing Customer Relationships.
Project Management Skills: As A Digital Customer Engagement Manager, The Candidate Should Be Able To Manage Multiple Projects Simultaneously, Ensuring Timely Delivery And High-Quality Work. This Includes Setting Project Timelines, Managing Resources, And Providing Regular Updates To Stakeholders.
Communication And Collaboration Skills: The Candidate Should Possess Excellent Communication Skills To Effectively Communicate Technical Information To Both Technical And Non-Technical Audiences. They Should Also Be Able To Collaborate With Cross-Functional Teams And Work Towards Achieving Common Goals.
Change Management
Project Management
Data Analysis
Communication
Digital Marketing
Training and Development
Customer engagement
Problem-Solving
Stakeholder management
useR
Sap Basis
Technical Consulting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Digital Customer Engagement Manager - SAP Basis Technical Consultant in Timișoara, Romania is between 6,000-9,000 lei per month (equivalent to $1,450-$2,175 USD). However, this can vary depending on the specific company, years of experience, and other factors.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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