Digital Customer Engagement Manager
Welcome to SAP, a world-renowned leader in enterprise software and digital solutions. We are currently seeking a results-driven and customer-centric Digital Customer Engagement Manager to join our dynamic team. In this role, you will be responsible for developing and executing customer engagement strategies to drive brand awareness, customer loyalty, and ultimately, business growth. We are looking for a highly motivated and innovative individual with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment and possess excellent communication and project management skills, we want to hear from you. Join us and be a part of revolutionizing the way businesses engage with their customers.
- Develop and implement customer engagement strategies to drive brand awareness and customer loyalty.
- Identify and analyze customer needs and behavior to tailor engagement strategies and initiatives.
- Collaborate with cross-functional teams to execute customer engagement initiatives and campaigns.
- Utilize customer data and insights to continuously improve and optimize engagement strategies.
- Monitor and report on the effectiveness of customer engagement efforts, providing recommendations for improvement.
- Stay up-to-date with industry trends and best practices in customer engagement to ensure innovation and competitiveness.
- Build and maintain strong relationships with key stakeholders, including clients and internal teams.
- Manage project timelines, budgets, and resources effectively to ensure successful execution of customer engagement initiatives.
- Train and educate team members on customer engagement strategies and best practices.
- Represent the company at industry events and conferences, showcasing our customer engagement success stories.
- Ensure all customer engagement efforts align with company values and goals.
- Foster a customer-centric culture within the organization.
- Proactively identify and address any potential issues or challenges that may hinder customer engagement efforts.
- Continuously assess and improve customer journey and touchpoints to enhance overall customer experience.
- Collaborate with sales and marketing teams to align customer engagement efforts with overall business objectives.
Experience In Digital Marketing And Customer Engagement: The Ideal Candidate Should Have 3-5 Years Of Experience In Digital Marketing And Customer Engagement, Preferably In The B2B Software Industry. They Should Have A Deep Understanding Of Digital Marketing Strategies, Tools, And Platforms, As Well As Experience In Driving Successful Customer Engagement Initiatives.
Strong Analytical Skills: A Digital Customer Engagement Manager At Sap Should Be Able To Analyze Customer Data And Derive Insights To Optimize Customer Engagement Strategies. They Should Be Proficient In Using Analytics Tools Such As Google Analytics, Adobe Analytics, Or Similar Platforms To Track And Measure The Success Of Their Campaigns.
Excellent Communication And Collaboration Skills: This Role Requires Collaborating With Cross-Functional Teams, Including Sales, Marketing, And Product Development. The Ideal Candidate Should Have Strong Communication Skills To Effectively Communicate Their Ideas And Strategies To Different Stakeholders And Build Consensus Across Teams.
Knowledge Of Sap Products: As A Digital Customer Engagement Manager At Sap, A Candidate Should Have A Good Understanding Of Sap's Products And Services. They Should Be Able To Leverage This Knowledge To Create Personalized And Relevant Campaigns For Different Customer Segments.
Project Management Skills: The Candidate Should Have A Proven Track Record Of Managing Multiple Projects Simultaneously And Delivering Them Within The Given Timelines. They Should Be Able To Prioritize Tasks, Delegate Responsibilities, And Manage Resources Effectively To Ensure Timely And Successful Execution Of Customer Engagement Initiatives.
Customer Relationship Management
Communication Skills
Data Analysis
User Experience
Lead Generation
Content Creation
Digital Marketing
Social media management
Brand management
Customer segmentation
Customer journey mapping
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Digital Customer Engagement Manager in Gangnam District, Seoul, South Korea is approximately 60,000,000 to 100,000,000 Korean won per year (equivalent to $53,000 to $89,000 USD). However, this can vary depending on the specific company, experience level, and other factors. It is important to research and compare salaries at different companies to get a better understanding of the market rate for this role in the specific location.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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