Regional Delivery Executive, Regional Customer Engagement & Services, APJ (SEA)
Are you a driven and customer-focused individual with a passion for delivering exceptional service? Look no further, as SAP is seeking a Regional Delivery Executive for our APJ (SEA) region. In this role, you will be responsible for engaging with our valued customers and ensuring their satisfaction with our products and services. Join our dynamic team and make a positive impact on our customers' experience. If you have a strong background in customer engagement and service delivery, along with excellent communication and leadership skills, we want to hear from you!
- Engaging with customers: The Regional Delivery Executive will be responsible for actively engaging with customers in the APJ (SEA) region. This includes building and maintaining strong relationships with customers, understanding their needs and concerns, and addressing any issues in a timely and effective manner.
- Ensuring customer satisfaction: The main goal of the Regional Delivery Executive is to ensure customer satisfaction with SAP's products and services. This involves monitoring customer feedback, analyzing data, and implementing strategies to improve overall customer experience.
- Managing service delivery: The Regional Delivery Executive will oversee the delivery of services to customers in the APJ (SEA) region. This includes developing and implementing service delivery plans, monitoring performance, and ensuring that service level agreements are met.
- Team leadership: The role involves leading a dynamic team, including service delivery managers and customer support staff. The Regional Delivery Executive will provide guidance, coaching, and support to the team to ensure high-quality service delivery and customer satisfaction.
- Communication: The Regional Delivery Executive will serve as the main point of contact for customers in the APJ (SEA) region. This requires excellent communication skills to effectively convey information, address concerns, and maintain a positive relationship with customers.
- Customer advocacy: As the face of SAP to customers in the region, the Regional Delivery Executive will act as a customer advocate within the company. This includes representing customer interests, providing feedback on product and service improvements, and championing customer needs within the organization.
- Performance analysis and reporting: The Regional Delivery Executive will be responsible for analyzing customer data, tracking performance metrics, and providing regular reports to management. This information will be used to identify areas for improvement and make data-driven decisions to enhance customer satisfaction.
- Customer service strategy: The Regional Delivery Executive will be involved in developing and implementing customer service strategies for the APJ (SEA) region. This involves understanding market trends, identifying customer needs, and creating plans to meet those needs.
- Collaborating with cross
Extensive Experience In Customer Engagement And Relationship Management: The Ideal Candidate Should Have A Strong Background In Customer Engagement And Relationship Management, With A Minimum Of 8-10 Years Of Experience In A Similar Role. This Includes Proven Success In Building And Maintaining Relationships With Key Customers, Driving Customer Satisfaction, And Identifying And Addressing Customer Needs.
Regional Business Knowledge: The Regional Delivery Executive Should Have In-Depth Knowledge Of The Apj (Sea) Market, Including Regional Business Practices, Customer Needs, And Competitive Landscape. This Knowledge Will Be Crucial In Developing And Executing Strategies To Drive Business Growth And Customer Engagement In The Region.
Excellent Communication And Leadership Skills: As A Key Leader In The Apj (Sea) Region, The Candidate Should Possess Excellent Communication And Leadership Skills. This Includes The Ability To Effectively Communicate With Both Internal And External Stakeholders, Lead Cross-Functional Teams, And Influence Decision-Making At All Levels Of The Organization.
Proven Track Record In Service Delivery: The Candidate Should Have A Strong Track Record In Service Delivery, With Experience In Managing Large, Complex Projects And Delivering High-Quality Services To Customers. This Includes A Deep Understanding Of Service Delivery Processes, Methodologies, And Tools, As Well As The Ability To Identify And Implement Process Improvements.
Strategic Thinking And Business Acumen: The Regional Delivery Executive Should Possess Strong Strategic Thinking And Business Acumen, With The Ability To Develop And Execute Regional Business Plans And Drive Revenue Growth. This Includes A Deep Understanding Of Market Trends And Customer Needs, As Well As The Ability To Develop And Implement Effective Strategies To Meet Business Objectives.
Strategic Planning
Project Management
Business Development
Negotiation
Relationship Management
Solution selling
Team Leadership
Market analysis
Customer engagement
Stakeholder management
Cross-Functional Collaboration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Regional Delivery Executive, Regional Customer Engagement & Services, APJ (SEA) in Singapore 117440 is approximately $150,000 to $200,000 per year. However, this can vary depending on the company, industry, and individual experience and qualifications. Some companies may offer higher salaries and additional benefits such as bonuses and stock options for this position.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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