Welcome to SAP, the world's leading provider of enterprise software and services. We are currently seeking a highly skilled and motivated individual to join our team as a SAP Services Delivery Executive. In this role, you will play a crucial part in ensuring the successful delivery of SAP services to our clients. We are looking for someone who is passionate about driving customer satisfaction and has a strong understanding of SAP products and services. If you are a dynamic leader with excellent communication and project management skills, we encourage you to apply for this exciting opportunity.
- Develop and maintain strong relationships with clients to understand their needs and ensure the delivery of high-quality SAP services.
- Collaborate with cross-functional teams to plan, execute, and monitor the delivery of SAP services to clients.
- Act as the main point of contact for clients, addressing any concerns and providing timely updates on project progress.
- Ensure that all SAP services are delivered within the agreed upon timeline, budget, and quality standards.
- Identify areas for improvement in the delivery process and implement solutions to enhance efficiency and effectiveness.
- Monitor customer satisfaction and take necessary actions to address any issues or concerns raised.
- Keep up-to-date with SAP products and services to provide accurate and relevant information to clients.
- Manage and mentor a team of SAP consultants, providing guidance and support to ensure their success in delivering services to clients.
- Prepare and present regular reports on service delivery performance to senior management.
- Continuously seek opportunities to upsell and cross-sell SAP services to existing clients.
- Stay updated on industry trends and competitor activities to inform strategic decisions and maintain a competitive edge.
- Ensure compliance with all company policies, procedures, and ethical standards in all aspects of service delivery.
Extensive Experience In Project Management: The Ideal Candidate Should Have A Minimum Of 10 Years Of Experience In Managing Complex Projects, Preferably In Sap Software Implementation, Maintenance, Or Support Services.
In-Depth Knowledge Of Sap Products And Solutions: The Candidate Should Possess A Deep Understanding Of Sap's Product Portfolio, Including S/4Hana, Sap Cloud Platform, And Other Relevant Solutions.
Strong Leadership And Communication Skills: As A Sap Services Delivery Executive, The Candidate Will Be Responsible For Leading A Team Of Professionals And Communicating With Clients. Thus, Excellent Leadership, Interpersonal, And Communication Skills Are Essential For This Role.
Proven Track Record Of Delivering Successful Projects: The Candidate Should Have A Track Record Of Delivering Projects On Time, Within Budget, And Meeting Quality Standards. This Will Demonstrate Their Ability To Effectively Manage Resources, Mitigate Risks, And Ensure Customer Satisfaction.
Strategic Thinking And Business Acumen: The Ideal Candidate Should Possess A Strategic Mindset And The Ability To Understand And Analyze Business Requirements, Identify Opportunities For Growth, And Develop Long-Term Plans To Achieve Business Objectives. Additionally, A Solid Understanding Of The Market And Industry Trends Is Crucial For This Role.
Risk Management
Quality Assurance
Change Management
Project Management
Contract Negotiation
Budget management
Team Leadership
Client Relations
Stakeholder management
Resource allocation
Performance evaluation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a SAP Services Delivery Executive in Vienna, Austria is between €60,000 and €120,000 per year. This can vary depending on the specific company, experience level, and skills of the individual.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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