SAP

Senior Technical Service Manager, Enterprise Cloud Services

SAP
Newtown Square, PA 19073, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

SAP is seeking an experienced Senior Technical Service Manager to join our Enterprise Cloud Services team. This is an exciting opportunity to lead a team of professionals in providing top-tier technical service to a wide range of customers. The successful candidate should have a blend of technical and customer service experience, as well as a passion for helping customers succeed with their cloud service deployments.Qualifications:• Bachelor's degree in Computer Science, Information Technology, or a related field• 10+ years of experience in a technical customer service role• 5+ years of experience in a leadership or management role• In-depth knowledge of cloud computing, cloud security, and cloud-based application delivery• Excellent problem-solving and communication skills• Knowledge of SAP technologies and products is a plusIf this is the kind of challenge and opportunity you’ve been looking for, then we would love to hear from you. Join us to help our customers transition to the cloud and realize their full potential.

Where is this job?
This job is located at Newtown Square, PA 19073, USA
Job Qualifications

  • Excellent Communication And Interpersonal Skills

  • Experience In Customer Relationship Management

  • Strong Problem-Solving And Analytical Skills

  • Technical Expertise In Enterprise Cloud Services

  • Experience In Managing A Team Of Technical Service Professionals

  • Experience With Customer Service Processes

  • Knowledge Of Sap Cloud Solutions

  • Ability To Provide Technical Support And Customer Training

Required Skills

  • Business Analysis

  • Infrastructure

  • Process Improvement

  • Project Management

  • Security

  • Training

  • Networking

  • Troubleshooting

  • Communication

  • Incident Management

  • customer service

  • Technical Writing

  • Cloud Computing

  • Analytics

  • Service Delivery

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Senior Technical Service Manager, Enterprise Cloud Services in Newtown Square, PA 19073, USA is $111,048 - $159,630.

Salary ranges may vary depending on the experience and qualifications of the applicant, as well as the size and nature of the employer.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 3rd, 2023
Apply BeforeMay 22nd, 2025
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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