Solution Support Engineer - Successfactors Employee Central
Join our dynamic team at SAP as a Solution Support Engineer for Successfactors Employee Central! As a member of our global support team, you will play a crucial role in delivering exceptional technical support to our customers using Successfactors Employee Central. Your expertise and problem-solving skills will be essential in ensuring the success and satisfaction of our clients. We are looking for a driven and customer-focused individual with a strong technical background and a passion for delivering top-notch support. If you are ready to take on new challenges and work in a fast-paced, collaborative environment, then we want to hear from you!
- Provide exceptional technical support to customers using Successfactors Employee Central.
- Utilize strong problem-solving skills to troubleshoot and resolve technical issues for clients.
- Collaborate with global support team members to share knowledge and find solutions.
- Communicate effectively with customers to understand their needs and provide timely and accurate resolutions.
- Stay up-to-date with the latest developments and updates in Successfactors Employee Central to provide accurate support.
- Analyze and identify trends in customer support requests to proactively address potential issues.
- Document and maintain detailed records of customer interactions and resolutions.
- Act as a liaison between customers and internal teams to escalate and prioritize critical issues.
- Continuously improve and optimize support processes to enhance customer satisfaction.
- Participate in training and development opportunities to enhance technical skills and knowledge.
- Collaborate with cross-functional teams to provide feedback and insights on product improvements based on customer feedback.
- Maintain a strong understanding of the company's products and services to effectively support customers.
- Demonstrate a strong customer focus and strive to exceed customer expectations.
- Proactively identify areas for improvement and suggest solutions to enhance the customer support experience.
- Adhere to company policies and procedures and maintain confidentiality of customer information.
In-Depth Knowledge Of Successfactors Employee Central: A Solution Support Engineer Should Have A Thorough Understanding Of Successfactors Employee Central And Its Various Modules, Including Core Hr, Time And Attendance, And Global Benefits. This Includes Experience With Implementation, Configuration, And Troubleshooting Of The Software.
Strong Technical Skills: Along With Expertise In Successfactors, A Solution Support Engineer Should Possess A Strong Technical Background And Proficiency In Various Programming Languages, Such As Java, Javascript, And Html. They Should Also Be Familiar With Database Concepts And Have Experience With Sql Queries.
Excellent Problem-Solving Skills: As A Solution Support Engineer, One Of The Key Responsibilities Is To Troubleshoot And Resolve Complex Technical Issues For Clients. This Requires Strong Analytical And Problem-Solving Abilities, As Well As The Ability To Think Critically And Creatively To Find Solutions.
Customer Service Orientation: The Role Of A Solution Support Engineer Is Client-Facing, And Thus, Excellent Customer Service Skills Are Necessary. This Includes The Ability To Communicate Effectively, Both Verbally And In Writing, To Build Strong Relationships With Clients And Provide Them With A Positive Support Experience.
Experience In Support And Project Management: A Successful Solution Support Engineer Should Have Previous Experience In A Technical Support Role, Preferably In A Software Environment. They Should Also Have Project Management Experience, As They May Be Required To Manage Multiple Clients And Projects Simultaneously. Additionally, Knowledge Of Itil Processes And Methodologies Is Beneficial.
Project Management
Data Analysis
Communication
Time Management
Multitasking
customer service
System configuration
Problem-Solving
Software Implementation
Technical Troubleshooting
Attention
Training And Coaching
Communication
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Solution Support Engineer - Successfactors Employee Central in Bengaluru, Karnataka 560066, India is approximately 5,00,000 to 8,00,000 Indian rupees per year. This may vary depending on the specific company, experience level, and other factors such as bonuses and benefits.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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