Sovereign Services & Delivery Large Customer Program Expert
Welcome to Sovereign Services & Delivery, a leading provider of innovative solutions in the digital era. We are currently seeking a Large Customer Program Expert to join our team at SAP. As a Large Customer Program Expert, you will be responsible for delivering exceptional service and support to our valued clients, ensuring that their needs are met and their expectations are exceeded. If you are a driven and experienced professional with a passion for customer satisfaction, we want to hear from you!
- Manage Large Customer Program: The primary responsibility of the Large Customer Program Expert will be to oversee and manage the large customer program at Sovereign Services & Delivery. This includes developing strategies and implementing processes to ensure the successful execution of the program.
- Provide Excellent Customer Service: The Large Customer Program Expert will be responsible for delivering exceptional service and support to our valued clients. This includes addressing customer inquiries, concerns, and issues in a timely and efficient manner.
- Build Strong Client Relationships: The Large Customer Program Expert will be responsible for building and maintaining strong relationships with our large clients. This includes understanding their needs, expectations, and concerns and working to meet and exceed them.
- Develop Program Strategies: The Large Customer Program Expert will be responsible for developing strategies to improve the large customer program and increase customer satisfaction. This includes analyzing customer feedback and implementing changes to enhance the program.
- Collaborate with Team Members: The Large Customer Program Expert will work closely with other team members to ensure the smooth and successful operation of the large customer program. This includes collaborating on projects and initiatives and providing support to teammates when needed.
- Stay Up-to-Date with Industry Trends: The Large Customer Program Expert will be responsible for staying informed about industry trends, changes, and developments. This includes attending conferences, networking events, and conducting research to ensure our program remains competitive and relevant.
- Monitor Program Performance: The Large Customer Program Expert will be responsible for monitoring the performance of the large customer program and making necessary adjustments to ensure its success. This includes tracking metrics, analyzing data, and reporting on program performance.
- Train and Mentor Team Members: The Large Customer Program Expert will be responsible for training and mentoring team members to ensure they have the skills and knowledge to effectively support large customers. This includes providing guidance, feedback, and conducting performance evaluations.
- Ensure Compliance: The Large Customer Program Expert will be responsible for ensuring compliance with company policies, procedures, and industry regulations. This includes staying
Extensive Experience In Managing Large Customer Programs: The Ideal Candidate Should Have A Proven Track Record Of Successfully Managing And Delivering Large Customer Programs, Preferably In A Global Context.
In-Depth Understanding Of Sap Products And Solutions: As A Sovereign Services & Delivery Large Customer Program Expert, The Individual Should Possess A Strong Understanding Of Sap's Products And Solutions, Including Their Capabilities, Functionalities, And Implementation Processes.
Excellent Project Management Skills: The Role Requires The Candidate To Have Excellent Project Management Skills, Including The Ability To Plan, Execute, And Monitor Large-Scale Programs, Ensuring Timely Delivery And Customer Satisfaction.
Strong Communication And Stakeholder Management Skills: The Candidate Should Possess Exceptional Communication And Stakeholder Management Skills, As They Will Be Required To Interact With Various Internal And External Stakeholders, Including Senior Executives And Customers.
Knowledge Of Public Sector Regulations And Compliance: A Deep Understanding Of Public Sector Regulations And Compliance Is Crucial For This Role, As The Sovereign Services & Delivery Large Customer Program Expert Will Be Working With Government And Public Sector Clients, Who Have Unique Requirements And Standards.
Business Analysis
Change Management
Process Improvement
Strategic Planning
Project Management
Contract Negotiation
Customer Relations
Team Leadership
Program development
Stakeholder engagement
Solution Design
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sovereign Services & Delivery Large Customer Program Expert in Newtown Square, PA 19073, USA is $60,000-$80,000 per year. This salary range can vary depending on factors such as the specific company, level of experience, and additional skills and certifications.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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