Technical Service Manager Expert
Are you a highly skilled technical expert with a passion for providing exceptional service? Do you thrive in a fast-paced and dynamic environment? If so, then we have an exciting opportunity for you as a Technical Service Manager Expert at SAP.In this role, you will be responsible for overseeing and managing our technical services team, ensuring the delivery of high-quality services to our clients. You will be the go-to person for technical expertise, providing guidance and support to both your team and our valued customers.To excel in this position, we are seeking individuals with a strong technical background and experience in managing a team. You should have excellent communication and problem-solving skills, along with a customer-centric mindset. If you are a self-motivated and results-driven professional, we would love to hear from you. Join us at SAP and be a part of our innovative and collaborative team.
- Oversee and manage the technical services team, including hiring, training, and performance evaluations
- Ensure the delivery of high-quality and timely technical services to clients
- Serve as the main point of contact for technical expertise, providing guidance and support to team members and clients
- Collaborate with other departments to continuously improve and optimize technical services processes and procedures
- Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet their requirements
- Stay up-to-date with industry developments and trends to continuously improve technical knowledge and skills
- Handle escalations and resolve technical issues in a timely and efficient manner
- Monitor and analyze team performance metrics to identify areas for improvement and implement corrective actions
- Conduct regular team meetings and provide ongoing coaching and development opportunities for team members
- Foster a positive and collaborative team environment to promote teamwork and productivity
- Ensure compliance with company policies, procedures, and standards for technical service delivery.
Extensive Technical Knowledge: A Technical Service Manager Expert At Sap Should Possess Advanced Technical Skills And Knowledge In Various Areas Such As Software Development, Systems Integration, Cloud Computing, And Infrastructure Management.
Leadership Skills: As A Manager, This Role Requires Strong Leadership Skills To Effectively Manage A Team Of Technical Professionals. This Includes The Ability To Delegate Tasks, Provide Guidance And Support, And Foster A Collaborative And Positive Work Environment.
Project Management Experience: Technical Service Manager Experts Should Have Experience In Managing Complex Projects, Ensuring Timely Delivery, And Meeting Customer Expectations. This Includes Skills In Planning, Budgeting, And Resource Allocation.
Communication And Interpersonal Skills: This Role Involves Working Closely With Both Technical And Non-Technical Teams, As Well As Interacting With Clients. Excellent Communication And Interpersonal Skills Are Essential To Effectively Convey Technical Information, Build Relationships, And Resolve Conflicts.
Customer Focus: A Key Responsibility Of A Technical Service Manager Expert Is To Ensure Customer Satisfaction By Providing Timely And Effective Technical Solutions. This Requires A Customer-Centric Mindset, The Ability To Understand And Anticipate Customer Needs, And The Willingness To Go Above And Beyond To Meet Their Expectations.
Quality Assurance
Communication Skills
Project Management
Troubleshooting
Data Analysis
customer service
Team Leadership
Training and Development
Problem-Solving
Software Implementation
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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