Technical Support Engineer

El Paso, TX, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a problem solver with a passion for technology? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have an exciting opportunity for you! Schneider Electric is seeking a highly motivated Technical Support Engineer to join our team. In this role, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and ensuring the smooth operation of our products. We are looking for candidates with a strong technical background, excellent communication skills, and a customer-focused attitude. If you are ready to take on a new challenge and be part of a dynamic team, we want to hear from you!

Provide technical support to customers: Respond to customer inquiries and troubleshoot technical issues related to our products.
Troubleshoot complex issues: Utilize problem-solving skills and technical expertise to resolve complex issues and provide timely solutions to customers.
Ensure smooth operation of products: Monitor the performance of our products and proactively identify and resolve any potential issues to ensure seamless operation for our customers.
Communicate effectively: Clearly and effectively communicate technical information to customers and colleagues, both verbally and in writing.
Maintain knowledge of products: Stay up-to-date with the latest features and updates of our products to provide accurate and effective support to customers.
Collaborate with team members: Work closely with other team members, including engineers and developers, to resolve technical issues and improve product performance.
Prioritize and manage workload: Effectively manage and prioritize multiple customer inquiries and technical issues to ensure timely resolution.
Provide excellent customer service: Demonstrate a customer-focused attitude and go above and beyond to ensure customer satisfaction.
Document and report technical issues: Accurately document customer inquiries and technical issues, and provide reports to management for further analysis and improvement.
Continuously improve processes: Identify areas for improvement in technical support processes and suggest solutions to enhance the overall customer experience.

Where is this job?

This job is located at El Paso, TX, USA

Job Qualifications

Strong Technical Skills: A Technical Support Engineer At Schneider Electric Should Have A Deep Understanding Of Electrical Systems And Equipment, As Well As Proficiency In Troubleshooting And Problem-Solving.
Excellent Communication Skills: As A Technical Support Engineer, The Ability To Effectively Communicate Technical Information To Both Technical And Non-Technical Individuals Is Crucial. This Includes Written, Verbal, And Interpersonal Communication Skills.
Customer Service Experience: A Key Aspect Of This Role Is Providing High-Quality Customer Service. Therefore, Experience In A Customer-Facing Role, Such As Technical Support Or Customer Support, Is Highly Desirable.
Knowledge Of Schneider Electric Products: It Is Essential For A Technical Support Engineer To Have A Comprehensive Understanding Of Schneider Electric's Products, Including Their Features, Functionalities, And Applications.
Ability To Work In A Fast-Paced Environment: Schneider Electric Operates In A Constantly Evolving Industry, And A Technical Support Engineer Must Be Able To Work Efficiently And Effectively In A Fast-Paced Environment. This Includes Managing Multiple Tasks And Priorities Simultaneously And Adapting To Changing Circumstances.

Required Skills

Troubleshooting
Communication
Time Management
Product knowledge
customer service
Network troubleshooting
Teamwork
Technical Documentation
Problem-Solving
Software Installation
System Upgrades
Hardware Diagnostics

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in El Paso, TX, USA is between $60,000 and $90,000 per year. This may vary based on factors such as the specific industry, company size, and level of experience. Some companies may offer additional benefits such as bonuses, health insurance, and retirement plans.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJuly 17th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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