Scientific Games

Customer Service Representative

Scientific Games
3129 Fire Rd, Egg Harbor Township, NJ 08234, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

The Customer Service Agent will be responsible for delivering professional, accurate, and timely service including contact handling, risk work and incident handling for b2c customers. Handling all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA’s. Proactively remaining current with internal customer service Standard Operating Procedures (SOPs). Investigating fraudulent player behavior, taking appropriate actions as per the SOP such as monitoring transactions & customer records via internal and external fraud prevention systems.

Where is this job?
This job is located at 3129 Fire Rd, Egg Harbor Township, NJ 08234, USA
Job Qualifications

  • At least 1 year of related experience

  • Ability to work in a fast paced environment

Required Skills

  • Time Management

  • MS Excel

  • MS Word

  • Customer Service skills

  • Record Keeping Skills

Soft Skills

  • Process Improvement

  • Verbal communication

  • written communication

  • Adaptability

  • Multi-tasker

Compensation

According to JobzMall, the average salary range for a Customer Service Representative in 3129 Fire Rd, Egg Harbor Township, NJ 08234, USA is $30,534 - $43,564. This range is based on salaries submitted by JobzMall users and data from the Bureau of Labor Statistics.

Additional Information
Scientific Games is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 18th, 2020
Apply BeforeMay 22nd, 2025
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About Scientific Games

Scientific Games Corporation is an American corporation that provides gambling products and services to lottery and gambling organizations across the globe. The publicly traded company is headquartered in Las Vegas, Nevada.

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