Service Desk Associate

Provide first level support for Service desk request. Troubleshoot all problems with a goal of first contact resolution using tools such as SMS and Remote Desktop. Create, Assign and track helpdesk tickets in the helpdesk system to ensure prompt and satisfactory resolution to all tickets that are created. Take on special projects as assigned. Projects may include technical work or documentation, statistical data gathering and metrics reporting. Coordinates with internal customers and information system resources as needed. Train and guide users on basic functions such as sending and receiving email, connecting to remote resources and saving and retrieving files from the network. Install and support licensed and internal software\hardware. Setup\Repair\Support Mobile Devices. Support VPN clients for both internal and external SGI employees.

According to JobzMall, the average salary range for a Service Desk Associate in 1500 Bluegrass Lakes Pkwy, Alpharetta, GA 30004, USA is $38,000 to $45,000 per year. This salary range is based on the average salary survey data collected from various sources. Salaries can vary depending on experience, qualifications, and other factors.

Scientific Games Corporation is an American corporation that provides gambling products and services to lottery and gambling organizations across the globe. The publicly traded company is headquartered in Las Vegas, Nevada.