Customer Service Representative

As a Customer Service Representative at Sears, you will be a key part of our team, providing excellent customer service to our customers and ensuring that their needs are met. You will be responsible for helping customers with their inquiries and concerns, resolving customer complaints, and providing accurate information and guidance.The ideal candidate for this role will have strong communication skills, excellent problem-solving abilities, and the ability to think quickly and calmly in a fast-paced environment. We are looking for someone with an upbeat and positive attitude and a commitment to providing world-class customer service. Previous experience in a customer service role is preferred but not required.If this sounds like the perfect job for you, we can’t wait to hear from you!

Responsibilities:

1. Respond to customer inquiries and concerns in a timely and professional manner.
2. Resolve customer complaints and provide accurate information and guidance.
3. Maintain a positive and upbeat attitude to ensure excellent customer service.
4. Utilize strong communication skills and problem-solving abilities to quickly and calmly respond to customer inquiries.
5. Monitor customer feedback and reviews to identify areas of improvement.
6. Develop and maintain relationships with customers to ensure loyalty and repeat business.
7. Ensure customer satisfaction by meeting or exceeding performance standards.
8. Follow established company policies and procedures to ensure customer satisfaction.
9. Assist other customer service representatives as needed.

According to JobzMall, the average salary range for a Customer Service Representative in Houston, TX, USA is approximately $31,068 – $43,948 per year. This range is based on a variety of factors, including experience level, company size, and industry.

Sears Holdings Corporation was an American holding company. It was the parent company of the chain stores Kmart and Sears and was founded after the former purchased the latter in 2005. Transform SR Brands LLC, Transformco, is an American privately held company formed on February 11, 2019, to acquire some of the assets of Sears Holdings Corporation.