Customer Service Representative

At Sears, we are passionate about providing our customers with the best experience possible. We are looking for a passionate and customer service-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the face of Sears and the first point of contact for our customers.This position requires an individual with excellent communication skills, a strong customer service focus, and the ability to think quickly on their feet. The successful applicant must be organized, detail-oriented, and able to prioritize and manage multiple tasks simultaneously. You must also have a friendly and positive attitude and be able to stay calm under pressure.If you are looking for an exciting and rewarding opportunity to make a difference in the lives of our customers, then this is the job for you. We can offer you the chance to join a passionate team of professionals who are dedicated to providing the best customer service experience.

Responsibilities:

1. Welcome and greet customers in a friendly and professional manner.
2. Respond to customer inquiries and complaints in a timely and effective manner.
3. Provide knowledgeable and accurate information about products and services.
4. Ensure customer satisfaction by addressing complaints, inquiries, and concerns in a timely and efficient manner.
5. Utilize problem-solving skills to quickly and effectively resolve customer issues.
6. Maintain customer records and account information.
7. Monitor customer feedback and provide feedback to management.
8. Stay up to date with product and service information.
9. Assist with sales and promotional activities.
10. Track and report customer service statistics.

According to JobzMall, the average salary range for a Customer Service Representative in Atlanta, GA, USA is typically between $27,093 - $40,628. This range is dependent on the individual's experience, qualifications, and other factors.

Sears Holdings Corporation was an American holding company. It was the parent company of the chain stores Kmart and Sears and was founded after the former purchased the latter in 2005. Transform SR Brands LLC, Transformco, is an American privately held company formed on February 11, 2019, to acquire some of the assets of Sears Holdings Corporation.