ServiceMaster is a leader in the residential and commercial services industry with a reputation for excellence and quality that is second to none. We are looking for an experienced and detail-oriented Quality and Performance Manager to join our team and help ensure that all of our services meet the highest standards of quality and performance. In this role, you will be responsible for leading the development and implementation of quality assurance systems and performance standards to ensure that our services are consistently delivered in a professional and efficient manner. You will also be responsible for conducting regular audits and reviews to identify areas of improvement, and provide recommendations and solutions to any issues identified.The ideal candidate will have a bachelor’s degree in a related field such as business administration or quality assurance, at least 5 years’ experience in a related role, and a proven track record of successfully managing quality assurance and performance projects. Excellent communication and problem-solving skills as well as a commitment to customer service excellence are essential. If you’re looking for an opportunity to take your career to the next level and make a real difference in the services we provide, we’d love to hear from you.
Excellent Communication And Interpersonal Skills
Ability To Work In A Fast-Paced Environment
Strong Analytical Skills
Proven Management Experience
Ability To Develop And Implement Quality Standards
Knowledge Of Applicable Policies And Regulations
Excellent Organizational And Problem-Solving Skills
Ability To Motivate Team Members
Documentation
Risk Management
Process Improvement
Project Management
Training
Data Analysis
Coaching
Problem Solving
Negotiation
Auditing
Mentoring
Quality Control
Reporting
Performance monitoring
Analyzing
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Quality and Performance Manager is $60,000 - $90,000 USD per year. This range can vary depending on the employer and the location. Factors such as experience, educational background, and skill level can also affect the salary range.
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ServiceMaster Global Holdings, Inc., is an American public company that provides residential and commercial services. Its headquarters are located in Memphis, Tennessee, after moving there from Downers Grove, Illinois, in early 2007. Brands operated by ServiceMaster include: Terminix, Terminix Commercial, ServiceMaster Clean, ServiceMaster Restore, Merry Maids, AmeriSpec and Furniture Medic. The core services of the company include termite and pest control, home warranties, disaster response and restoration, janitorial service, professional home cleaning, furniture repair, and home inspections. ServiceMaster has more than 7,000 company-owned and franchise locations around the world. It has 13,000 corporate employees and a franchise network that independently employs over 33,000 additional people. The company has approximately 5,500 locations.

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