Welcome to ServiceNow, where we strive to transform the way work gets done, making it easier for our customers to achieve their goals. As a Customer Success Manager, you will play a critical role in ensuring our customers' success and satisfaction with our products and services. We are seeking a highly motivated and customer-focused individual to join our team. If you are passionate about building strong relationships, solving complex problems, and driving customer success, we want to hear from you. Join us in our mission to make work, work better for people.
- Develop and maintain strong relationships with customers to understand their needs and goals.
- Act as the main point of contact for customers and provide exceptional customer service.
- Proactively identify and address any potential issues or concerns raised by customers.
- Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved in a timely manner.
- Onboard new customers and provide product training to ensure a successful implementation.
- Conduct regular check-ins with customers to gather feedback and identify areas for improvement.
- Use data and metrics to track customer success and identify areas for growth.
- Develop and implement customer success plans to drive adoption and retention.
- Act as a customer advocate within the company and provide feedback to improve products and services.
- Stay up-to-date on industry trends and best practices to continuously improve the customer experience.
- Identify and pursue opportunities for upselling and cross-selling products and services to existing customers.
- Collaborate with the sales team to renew customer contracts and identify opportunities for expansion.
- Maintain accurate and up-to-date customer records and documentation.
- Represent the company at industry events and conferences to promote our products and services.
- Assist with resolving any billing or account issues that may arise.
Strong Communication Skills: A Customer Success Manager At Servicenow Should Possess Excellent Written And Verbal Communication Skills To Effectively Communicate With Clients, Understand Their Needs And Concerns, And Provide Solutions.
Technical Knowledge: A Thorough Understanding Of Servicenow's Products And Services Is Essential For A Customer Success Manager To Effectively Troubleshoot Issues, Provide Technical Support, And Assist Clients In Optimizing Their Use Of The Platform.
Problem-Solving Abilities: As A Customer Success Manager, One Should Have Strong Critical Thinking And Problem-Solving Skills To Identify And Address Customer Needs And Concerns, And Find Creative Solutions To Complex Problems.
Relationship Building: Building And Maintaining Strong Relationships With Clients Is A Crucial Aspect Of A Customer Success Manager's Role. This Requires Excellent Interpersonal Skills, The Ability To Empathize With Clients, And A Customer-Centric Mindset.
Project Management Skills: A Customer Success Manager Should Be Able To Manage Multiple Projects And Tasks Simultaneously While Ensuring Timely Delivery And Meeting Client Expectations. Strong Organizational And Time-Management Skills Are Necessary For Success In This Role.
Training
Data Analysis
Communication
Time Management
Product knowledge
Negotiation
Relationship Building
Team collaboration
customer satisfaction
Problem-Solving
Client Retention
Cross-Selling
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Work ethic
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Manager is between $50,000 to $100,000 per year. However, this can vary based on factors such as location, industry, and experience. Some Customer Success Managers may earn over $150,000 per year with bonuses and commission.
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ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
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