Support Account Manager

Welcome to ServiceNow - a global leader in digital workflows and enterprise cloud solutions. We are seeking a motivated and customer-centric Support Account Manager to join our dynamic team. In this role, you will be responsible for building and maintaining strong relationships with our clients and ensuring their success with our products. If you are passionate about delivering exceptional service and have a strong technical background, we want to hear from you! Join us in empowering organizations to work smarter and faster with ServiceNow.

1. Build and maintain strong relationships with clients to ensure their success with ServiceNow products.
2. Provide exceptional customer service and support to clients, addressing any concerns or issues in a timely and professional manner.
3. Serve as the main point of contact for assigned accounts, understanding their business needs and goals.
4. Collaborate with cross-functional teams to ensure successful implementation and adoption of ServiceNow products.
5. Proactively identify and address potential issues or challenges that may impact client satisfaction.
6. Stay current on industry trends and best practices, using this knowledge to provide valuable insights and guidance to clients.
7. Prepare and deliver regular progress reports and updates to clients, keeping them informed on the status of their account.
8. Identify and pursue opportunities for upselling and cross-selling of ServiceNow products to existing clients.
9. Act as a technical resource and subject matter expert for clients, providing guidance and training as needed.
10. Collaborate with sales and marketing teams to support new business development and customer retention efforts.
11. Keep accurate and detailed records of client interactions and activities in CRM system.
12. Participate in team meetings and contribute ideas for improving processes and enhancing the customer experience.
13. Continuously strive to exceed customer expectations and maintain high levels of customer satisfaction.
14. Represent ServiceNow in a professional and positive manner at all times, embodying our company values and culture.

According to JobzMall, the average salary range for a Support Account Manager in Santa Clara, CA, USA is between $70,000 and $95,000 per year. This range can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries and benefits for this role, while others may offer lower salaries but additional perks such as bonuses or stock options. It is important to research the specific company and negotiate for a fair salary based on your qualifications and the cost of living in Santa Clara.

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.