ServiceNow

Tech Support Engineer

ServiceNow
12900 Science Dr, Orlando, FL 32826, USA
Full-TimeDepends on ExperienceMid-LevelAssociate
Job Description

Manage and resolve challenging issues for ServiceNow partners and customers. Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform. Gain an understanding of the ServiceNow platform and all core functionality. Analyze data with a view to isolate the potential cause of the issue. Involve others to accomplish personal and group goals.

Where is this job?
This job is located at 12900 Science Dr, Orlando, FL 32826, USA
Job Qualifications

  • 4+ years Technical Support experience

  • Ability to troubleshoot difficult technical issues with ease and complexity

Required Skills

  • Troubleshooting skills

  • Time Management Skills

  • Customer-service oriented

  • Read basic Java/JavaScript code

Soft Skills

  • Verbal communication

  • Driven and self-motivated

  • written communication

  • Problem-Solving

  • Flexibility/Adaptability

  • Detail Oriented and Organized

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Tech Support Engineer in 12900 Science Dr, Orlando, FL 32826, USA is between $49,000 and $65,000. The exact salary range may vary depending on the individual's experience and qualifications.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 7th, 2021
Apply BeforeMay 22nd, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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