ServiceNow

UX Researcher

ServiceNow
176 N Racine Ave, Chicago, IL 60607, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products. Apply and adapt appropriate research techniques and methods for specific project needs. Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities. Partner with Product Managers and Designers to influence product strategy and roadmaps. Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing. Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.

Where is this job?
This job is located at 176 N Racine Ave, Chicago, IL 60607, USA
Job Qualifications

  • Solid experience in applying customer-centered research techniques to product definition and designs

  • Understanding and experience in defining, planning and executing research studies including outlining objectives, goals, and timelines

  • 5+ years’ of work experience conducting customer-centered research.

  • Master degree or PhD is a bonus

  • Deeper knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design

Required Skills

  • Time Management Skills

  • Product management skills

  • Qualitative research techniques

  • Excellent presentation skills

  • Creation and execution of online surveys

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and driving skills

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a UX Researcher in 176 N Racine Ave, Chicago, IL 60607, USA is $58,298 - $89,868. This range is based on the salary information of UX Researchers who are currently employed in this area. Additionally, the range may vary depending on experience, industry, company, and other factors.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 24th, 2022
Apply BeforeMay 22nd, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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