Low Touch Customer Success Operations Analyst

Welcome to Siemens, a global technology company with a passion for innovation and a commitment to sustainability. We are looking for a dynamic and results-driven Low Touch Customer Success Operations Analyst to join our team and drive customer success for our low touch customer segment. In this role, you will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to ensure our customers receive the best possible support and service. If you have a strong analytical mindset, excellent communication skills, and a passion for delivering exceptional customer experiences, we want to hear from you! Keep reading to learn more about the qualifications and responsibilities for this exciting position.

1. Develop and maintain a deep understanding of Siemens' low touch customer segment and their needs, as well as the products and services offered to meet those needs.
2. Collaborate with cross-functional teams, including sales, marketing, and product development, to drive customer success and retention for the low touch segment.
3. Utilize data and analytics to identify trends and areas for improvement in the customer experience, and proactively implement solutions to address any issues.
4. Serve as the primary point of contact for low touch customers and handle any inquiries or concerns in a timely and professional manner.
5. Monitor and analyze customer usage and behavior to identify opportunities for upselling and cross-selling.
6. Develop and implement customer success strategies, including onboarding, training, and support processes, to ensure a seamless and positive customer experience.
7. Conduct regular check-ins with customers to gather feedback, address concerns, and identify opportunities for improvement.
8. Act as a liaison between customers and internal teams, providing insights and feedback to help improve products and services.
9. Create and maintain documentation and training materials for low touch customers to ensure they have the resources and knowledge to effectively utilize Siemens' products and services.
10. Stay up-to-date on industry trends and best practices to continuously improve customer success operations and drive innovation within the company.

According to JobzMall, the average salary range for a Low Touch Customer Success Operations Analyst in Bengaluru, Karnataka, India is between ₹3,50,000 - ₹5,50,000 per year. This range can vary depending on factors such as level of experience, company size, and industry.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse focusing on the areas of power generation and distribution, intelligent infrastructure for buildings and distributed energy systems, and automation and digitalization in the process and manufacturing industries. For more than 160 years, the company has innovated and invented technologies to support American industry spanning manufacturing, energy, healthcare and infrastructure.