Subscription Retention Specialist
Are you a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Look no further! Sirius XM Radio is seeking a Subscription Retention Specialist to join our dynamic team. As a Subscription Retention Specialist, you will play a crucial role in retaining our valued subscribers by providing exceptional customer service and finding solutions to meet their needs. If you have a passion for delivering top-notch customer experiences and possess excellent communication and problem-solving skills, we want to hear from you!
- Provide exceptional customer service to subscribers in order to retain their business.
- Utilize effective communication skills to understand and address subscribers' needs and concerns.
- Identify and implement solutions to resolve issues and retain subscribers.
- Maintain a strong knowledge of Sirius XM Radio products and services to effectively assist subscribers.
- Proactively reach out to subscribers to check on their satisfaction and offer assistance.
- Utilize sales techniques to upsell and retain subscribers.
- Document and track subscriber interactions and resolutions in a timely and accurate manner.
- Collaborate with other departments to address and resolve complex subscriber issues.
- Stay updated on industry and market trends to provide relevant and effective retention strategies.
- Meet and exceed retention targets and goals set by the company.
- Continuously improve retention processes and procedures to enhance subscriber satisfaction.
- Maintain a positive and professional attitude towards subscribers and colleagues.
- Adapt to changing business needs and priorities.
- Participate in training and development opportunities to enhance skills and knowledge.
- Comply with company policies and procedures at all times.
Bachelor's Degree In Business, Marketing, Or A Related Field.
Minimum Of 2 Years Experience In Customer Retention Or Sales, Preferably In A Subscription-Based Industry.
Strong Customer Service And Communication Skills, With The Ability To Handle Difficult Conversations And Retain Customers.
Proficiency In Data Analysis And Reporting, With The Ability To Identify Trends And Make Data-Driven Decisions.
Familiarity With Crm Systems And Tools, As Well As Proficiency In Microsoft Excel And Other Relevant Software.
Data Analysis
Communication
Sales
Time Management
Multitasking
Attention to detail
Negotiation
customer service
Relationship Building
Active listening
Problem-Solving
Technical Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Subscription Retention Specialist is between $35,000 and $55,000 per year. The exact salary will vary depending on factors such as the company, location, and individual experience and qualifications. Some companies may also offer commission or bonuses based on performance.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Sirius XM Holdings, Inc., doing business as Sirius XM Satellite Radio, is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started