Platform Support Agent

As a member of our Platform Customer Experience team, you will be responsible for directly supporting customers - whether that be developers utilizing our APIs to build integrations or users interacting with Slack apps - providing customer insights to product, design and engineering teams, and supporting new feature launches in Slack. Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot. Identify and surface individual customer trends and process improvements through collaborating with the team. Reproduce and document bugs for the Engineering and Product teams to support quicker customer resolutions. Contribute to your ongoing learning and success of your team by participating in experimentation efforts across the team.

According to JobzMall, the average salary range for a Platform Support Agent in 950 East Paces Ferry Rd NE, Atlanta, GA 30326, USA is $33,749 to $47,941 per year. This range is based on salaries reported by employers for this position.

Empathy. Courtesy. Playfulness. Craftsmanship. Solidarity — these are some of the values we live by, as a company. We work by them, too: we’re building a platform and products we believe in — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.