Customer Service Representative

SoCalGas is looking for an experienced and motivated Customer Service Representative to join our team. We are looking for someone with exceptional customer service skills, excellent communication skills, and the ability to problem solve in a fast-paced environment. If you are a people person who enjoys helping others, this may be the perfect job for you. The ideal candidate will have a minimum of one year of customer service experience in a customer-facing role. A degree in business, customer service, or a similar field is preferred. The successful candidate will have a proven track record of providing excellent customer service and a commitment to resolving customer issues in a timely and professional manner. We are looking for an individual who is driven, self-motivated, and able to work independently. If you have a positive attitude, enjoy working with people, and have a passion for customer service, then this is the position for you.

Responsibilities:

1. Provide excellent customer service to customers in a fast-paced environment, answering questions, resolving issues, and addressing customer concerns.
2. Follow up with customers to ensure their needs are met.
3. Respond to customer inquiries via telephone, email, or in-person.
4. Maintain records of customer interactions and transactions.
5. Troubleshoot customer complaints and determine effective solutions.
6. Remain up-to-date on company products, services, and customer service policies.
7. Create and maintain positive relationships with customers.
8. Assist in training new customer service representatives.
9. Ensure customer satisfaction by providing timely and accurate information.
10. Adhere to company policies and procedures.

According to JobzMall, the average salary range for a Customer Service Representative in Riverside, CA, USA is $34,000 to $49,500. This is based on the average salary of job postings for Customer Service Representatives in the Riverside, CA area.

The Southern California Gas Company is a utility company based in Los Angeles, California and a subsidiary of Sempra Energy. It is the primary provider of natural gas to Southern California, United States.