Health Care Call Center Team Lead

Oversee a team of Call Center Representatives as they provide world class customer service to customers by answering questions, resolving issues and assisting with medical health transactions. Monitor the quality of the work as your team provides medical facilities, insurance providers and members with routine information regarding effective dates of coverage, claims history, deductible and coinsurance amounts, and general benefit information. Address claims related issues, concerns and escalations from insurance providers and/or members. Review, prepare and process medical claims, including potential grievance, appeals and coverage determination. Research complex issues for customer, supporting their requests, making outbound calls to provide customers with updates or to gain additional information. Perform special project assignments from time to time, such as research work and obtaining special authorizations.

According to JobzMall, the average salary range for a Health Care Call Center Team Lead in 1875 Century Park E, Los Angeles, CA 90067, USA is $48,000 to $60,000 per year. The salary range for this position can vary depending on experience, qualifications, employer, and other factors.

SS&C Technologies, Inc. is an American multinational financial technology company headquartered in Windsor, Connecticut that sells software and software as a service to the financial services industry. The company has offices in the Americas, Europe, Asia, Africa and Australia.