Data Analyst - Workforce Planning & Analytics
Responsible for compiling, summarizing, analyzing and reporting information for developing and modifying Enterprise Contact Center applications and executing ad hoc requests under moderate supervision. Develops and maintains current daily, weekly, monthly, and quarterly reports in support of Strategy and Operations. Query internal and external databases to extract, manipulate and format data to build reports with a focus on maintaining data integrity.
3-5 years of combined technical, analytical, and systems experience required
2 plus years SQL knowledge
Experience in Call Center Data Analytics and Workforce Management a plus
Requires knowledge of business intelligence/data warehousing trends and technology
MS Word
MS PowerPoint
Workday
Time Management Skills
MS Excel skills
Dimensional data modeling
Salesforce applications
Process Improvement
Driven and self-motivated
Communication Skills
Problem-Solving
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a Data Analyst - Workforce Planning & Analytics in 1350 Concourse Ave, Memphis, TN 38104, USA is approximately $45,000 to $78,000 per year. This range can vary depending on the experience and qualifications of the individual.
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