Service Desk Analyst

Assists in identifying trends in continuing hardware, software or systems problems. Documents user problems, resolution, and new solutions for future reference using EHD tools and resources. Maintains regular and consistent attendance and punctuality. Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment. Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution. This job contributes to Starbucks success by acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems.

According to JobzMall, the average salary range for a Service Desk Analyst in Starbucks Center, 2401 Utah Ave S, Seattle, WA 98134, USA is $33,000 to $48,000 per year. The salary range is largely dependent on the individual's experience and qualifications. Other determinants of salary range include the location, the size of the organization, and the specific job duties.

Starbucks Corporation is an American coffee company and coffeehouse chain. Starbucks Corp. engages in the manufacture and sale of coffee and tea. It operates through the following segments: Americas; Europe, Middle East, and Africa; China/Asia Pacific; and Channel Development. Its brand portfolio includes Starbucks Coffee, Seattle's Best Coffee, Tazo Tea, Evolution Fresh, La Boulange, and Torrefazione Italia Coffee.