Office Automation Analyst

Answers calls, emails and/or web tickets as assigned in timeframe set by Help Desk standards and expectations. Performs initial and advanced troubleshooting and, when possible, resolution for FSFN and FCS related issues and requests. Assists customers with security access, administration, and password resets for multiple DCF systems and business partners. Accurately documents and assigns all ticketing system incidents and requests as well as validate customer demographic data. Provide customers with courtesy and respect while working towards resolution to their issue or request. Identifies complex incidents or requests and escalates to Team Lead, Supervisor or Tier 2/Tier 3 personnel as necessary. Communicates effectively with the assignee regarding ticket referral and status of customer. Communicates escalated assignment and ETA if available to the customer.

Florida is the southeasternmost U.S. state, with the Atlantic on one side and the Gulf of Mexico on the other. It has hundreds of miles of beaches. The city of Miami is known for its Latin-American cultural influences and notable arts scene, as well as its nightlife, especially in upscale South Beach. Orlando is famed for theme parks, including Walt Disney World.