IT Technical Support

Are you a skilled problem-solver with a passion for technology? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you as an IT Technical Support at the State of Louisiana. In this role, you will play a crucial role in providing technical support to our employees and ensuring the smooth functioning of our IT systems. As a member of our team, you will have the opportunity to use your expertise and knowledge to make a positive impact on the state's operations. We are looking for a highly motivated individual with strong communication skills, a customer-centric approach, and a deep understanding of IT systems and processes. If you are ready to take on a new challenge and be part of a dedicated and talented team, we encourage you to apply.

1. Provide technical support to employees across various departments within the State of Louisiana.
2. Troubleshoot hardware, software, and network issues and provide timely resolutions.
3. Collaborate with other IT team members to develop and implement effective solutions.
4. Maintain and update documentation of IT systems, processes, and procedures.
5. Monitor and maintain the performance and security of IT systems.
6. Identify and escalate complex technical issues to senior team members or external vendors.
7. Communicate technical information and solutions to non-technical staff in a clear and concise manner.
8. Assist with the installation, configuration, and maintenance of new IT systems and software.
9. Provide training and support to employees on new or updated IT systems and processes.
10. Stay up-to-date with the latest technology and IT trends to continuously improve processes and systems.
11. Collaborate with external vendors and service providers to resolve technical issues.
12. Participate in on-call rotations and handle urgent technical issues outside of regular business hours.
13. Maintain a customer-centric approach and provide excellent customer service to all employees.
14. Proactively identify areas for improvement and make suggestions for enhancing IT processes and systems.
15. Adhere to all company policies, procedures, and security protocols.
16. Maintain confidentiality and handle sensitive information with discretion.
17. Prioritize and manage multiple tasks and projects effectively in a fast-paced environment.
18. Support the state's mission and goals by ensuring the smooth functioning of IT systems.
19. Continuously enhance technical knowledge and skills through training and professional development opportunities.
20. Contribute to a positive and collaborative team environment.

According to JobzMall, the average salary range for a IT Technical Support in Baton Rouge, LA, USA is between $41,000 to $60,000 per year. This may vary depending on the level of experience, qualifications, and the specific company and industry. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans.

Louisiana is a southeastern U.S. state on the Gulf of Mexico. Its history as a melting pot of French, African, American and French-Canadian cultures is reflected in its Creole and Cajun cultures. The largest city, New Orleans, is known for its colonial-era French Quarter, raucous Mardi Gras festival, jazz music, Renaissance-style St. Louis Cathedral and wartime exhibits at the huge National WWII Museum.