State of New York

Technical Printer Support Representative

State of New York
Albany, NY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about providing exceptional customer service and technical support? Do you have experience troubleshooting and resolving printer-related issues? If so, we have an exciting opportunity for you as a Technical Printer Support Representative at the State of New York. In this role, you will be responsible for providing technical support to users in various state agencies, ensuring smooth and efficient operation of printers and related equipment. We are seeking a highly motivated and detail-oriented individual with excellent communication skills and a strong technical background. If you are ready to join a dynamic team and make a difference in the lives of New Yorkers, we encourage you to apply for this position.

  1. Provide exceptional customer service to users in various state agencies.
  2. Troubleshoot and resolve printer-related issues for users.
  3. Ensure smooth and efficient operation of printers and related equipment.
  4. Communicate effectively with users to understand and address their technical support needs.
  5. Utilize technical knowledge and skills to troubleshoot and resolve complex technical issues.
  6. Collaborate with internal teams and external vendors to resolve technical issues and escalate when necessary.
  7. Document and track technical support requests and resolutions in a timely and accurate manner.
  8. Stay up-to-date with the latest printer technology and updates to provide the best support to users.
  9. Train and educate users on proper use and maintenance of printers and related equipment.
  10. Maintain a positive and professional demeanor while interacting with users.
  11. Follow all company policies and procedures while providing technical support.
  12. Take ownership of technical support requests and ensure they are resolved to the satisfaction of the user.
  13. Proactively identify and troubleshoot potential issues to prevent future technical problems.
  14. Assist with the setup and installation of new printers and related equipment.
  15. Collaborate with team members to improve and streamline technical support processes.
Where is this job?
This job is located at Albany, NY, USA
Job Qualifications

  • Technical Expertise: The Ideal Candidate Should Have A Deep Understanding Of Printer Hardware, Software, And Networking Systems, And Be Able To Troubleshoot And Resolve Technical Issues Efficiently.

  • Communication Skills: Strong Verbal And Written Communication Skills Are Essential For A Technical Printer Support Representative To Effectively Communicate With Clients And Colleagues, As Well As Document Technical Solutions.

  • Customer Service Experience: The Role Requires A Candidate With Previous Experience In A Customer Service Or Technical Support Role, As They Will Be Responsible For Providing Prompt And Courteous Support To Clients.

  • Time Management Skills: The Candidate Should Be Able To Prioritize And Manage Their Workload Effectively, Ensuring That They Meet Strict Deadlines And Provide Timely Solutions To Clients.

  • Problem-Solving Abilities: A Technical Printer Support Representative Should Possess Strong Problem-Solving Skills, Be Able To Think Critically, And Find Innovative Solutions To Complex Technical Issues. This Includes The Ability To Troubleshoot And Diagnose Problems Remotely.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Problem Solving

  • customer service

  • Software Installation

  • Data

  • Technical Knowledge

  • Hardware Repair

  • Network Connectivity

  • Printer Maintenance

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Printer Support Representative in Albany, NY, USA is $35,000 to $55,000 per year. Factors such as experience, skills, and the specific company may affect the actual salary offered.

Additional Information
State of New York is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 4th, 2024
Apply BeforeMay 22nd, 2025
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About State of New York

New York is a state in the northeastern U.S., known for New York City and towering Niagara Falls. NYC’s island of Manhattan is home to the Empire State Building, Times Square and Central Park. The Brooklyn Bridge connects Manhattan with the borough of Brooklyn. The iconic Statue of Liberty stands in New York Harbor. To the east, Long Island has beaches, the Montauk Lighthouse, the ritzy Hamptons and Fire Island.

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