Customer Service Representative

At Stater Bros., we take pride in delivering outstanding customer service. We are looking for a dedicated Customer Service Representative to join our team, who will be responsible for providing superior customer care and support. As a Customer Service Representative, you will be the face of our company and the primary point of contact for our customers.The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle stressful situations with grace and composure. We are looking for someone who can quickly and effectively resolve customer issues, build customer loyalty, and ensure a positive experience for everyone. You should also be able to multitask, prioritize tasks, and work efficiently in a fast-paced environment.If you are passionate about providing excellent customer service, we would love to hear from you!

Responsibilities:

1. Act as the first point of contact for customers seeking assistance and provide exceptional customer service.
2. Listen to customers’ questions, complaints, and inquiries and respond promptly and appropriately.
3. Assess customer needs and provide quick solutions.
4. Resolve customer issues efficiently and courteously.
5. Demonstrate empathy and patience when dealing with customer inquiries.
6. Follow up with customers to ensure their satisfaction.
7. Maintain a positive and friendly demeanor at all times.
8. Stay informed of product changes, updates, and promotions.
9. Monitor customer feedback and provide appropriate solutions.
10. Enter customer data into the system and maintain accurate records.
11. Follow company policies and procedures to ensure customer satisfaction.
12. Participate in customer service meetings and training sessions.

According to JobzMall, the average salary range for a Customer Service Representative in Ontario, CA, USA is between $31,000 and $63,000 per year. This range depends on a variety of factors such as experience, location, and industry. It is also important to note that salaries can vary significantly from one company to another.

Stater Bros. Markets is a privately held supermarket chain, based in San Bernardino, California, consisting of 171 stores located throughout Southern California.