Swisscom

ServiceNow Solution Consultant

Swisscom
Zürich, Switzerland
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We are looking for an experienced ServiceNow Solution Consultant to join Swisscom's team. As a ServiceNow Solution Consultant, you will be responsible for providing consulting services to our customers on how to optimize their ServiceNow platform. You will be required to analyze customer requirements and develop innovative solutions to meet their needs.To be successful in this role, you must have a Bachelor's degree in Computer Science or a related field, and at least five years of experience in consulting and/or implementation of ServiceNow solutions. In addition, you must be able to communicate clearly with customers, and possess a strong technical aptitude for understanding and implementing complex ServiceNow solutions. If you are excited about working with the world’s leading ServiceNow platform, we want to hear from you!

Responsibilities:

  1. Analyze customer requirements and develop innovative solutions to meet their needs
  2. Provide consulting services to customers on how to optimize their ServiceNow platform
  3. Communicate clearly with customers
  4. Possess a strong technical aptitude for understanding and implementing complex ServiceNow solutions
  5. Collaborate with the team to ensure the successful implementation of ServiceNow solutions
  6. Maintain a strong understanding of ServiceNow products and services
  7. Monitor customer use of ServiceNow platform and provide feedback to improve user experience
  8. Troubleshoot any technical issues with ServiceNow solutions
  9. Stay up-to-date on new ServiceNow products and services
Where is this job?
This job is located at Zürich, Switzerland
Job Qualifications

  • Relevant Experience In Servicenow Solution Design And Implementation

  • Expertise In Servicenow Design

  • Development And Scripting

  • Knowledge Of Servicenow Implementation Methodology And Best Practices

  • Skilled In Troubleshooting And Resolving Servicenow Issues

  • Ability To Create Technical And Functional Process Documents

  • Understanding Of Servicenow Architecture And Its Limitations

  • Strong Communication And Collaboration Skills

  • Understanding Of Itil Processes

Required Skills

  • Consulting

  • Project Management

  • Integration

  • Security

  • Troubleshooting

  • Communication

  • Scripting

  • ServiceNow

  • Automation

  • Deployment

  • development

  • Analysis

  • Administration

  • Problem-Solving

  • Configuration

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • self-motivation

  • Organizational skills

  • collaboration

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a ServiceNow Solution Consultant in Zürich, Switzerland is CHF 120,000 to CHF 210,000 per year. This range can vary depending on the experience and qualifications of the individual consultant.

Additional Information
Swisscom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesGerman
Job PostedOctober 9th, 2023
Apply BeforeMay 22nd, 2025
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About Swisscom

Swisscom AG engages in the provision of telecommunication services. It operates through the following segments: Swisscom Switzerland, and Fastweb. The Swisscom Switzerland segment is divided into residential customers, small and medium enterprises, corporate business, wholesale, and network and information technology (IT) operations. The Fastweb segment provides products for voice, data, Internet, television, virtual private network, and mobile communication services.

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