T-Mobile

Customer Service Account Associate

T-Mobile
Atlanta, GA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? Look no further - T-Mobile is seeking a highly motivated Customer Service Account Associate to join our team! As a Customer Service Account Associate, you will play a crucial role in ensuring our customers have a positive experience with our products and services. We are looking for individuals who are outgoing, quick-thinking, and have excellent communication skills. If you possess these qualities and have a strong desire to grow within a dynamic company, we want to hear from you!

  1. Provide exceptional customer service to all T-Mobile customers.
  2. Handle high volume of incoming calls and emails from customers.
  3. Resolve customer inquiries, complaints, and issues in a timely and efficient manner.
  4. Educate customers on T-Mobile products and services.
  5. Collaborate with other team members to find solutions for complex customer issues.
  6. Maintain a positive and professional attitude while interacting with customers.
  7. Utilize customer service software and tools to document and track customer interactions.
  8. Meet and exceed individual and team performance metrics.
  9. Continuously seek opportunities to improve the customer experience.
  10. Stay up-to-date on all T-Mobile products, services, and promotions.
  11. Proactively identify and address potential issues or trends in customer inquiries.
  12. Adhere to company policies and procedures.
  13. Provide feedback and suggestions for process improvements.
  14. Participate in training and development programs to enhance customer service skills.
  15. Maintain confidentiality of customer information.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Account Associate At T-Mobile Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Them With Accurate And Timely Information.

  • Customer Service Experience: This Role Requires Previous Experience In A Customer Service Role, Preferably In A Call Center Environment. Candidates Should Be Able To Handle Customer Inquiries And Complaints In A Professional And Efficient Manner.

  • Knowledge Of T-Mobile Products And Services: A Thorough Understanding Of T-Mobile's Products And Services, Including Wireless Plans, Devices, And Features, Is Necessary To Effectively Assist Customers And Make Appropriate Recommendations.

  • Problem-Solving Abilities: The Ability To Think Critically And Creatively To Resolve Customer Issues And Provide Satisfactory Solutions Is Crucial For A Customer Service Account Associate. Candidates Should Be Able To Handle Difficult Situations With Empathy And Professionalism.

  • Strong Computer Skills: Proficiency In Using Computers And Various Software Applications Is Essential For This Role. Candidates Should Be Comfortable Navigating Multiple Systems And Be Able To Quickly Learn And Adapt To New Technology.

Required Skills

  • Communication Skills

  • Time Management

  • Product knowledge

  • Multitasking

  • Conflict Resolution

  • Active listening

  • Empathy

  • Problem-Solving

  • Adaptability

  • Customer advocacy

  • Technical Proficiency

  • Attention

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Account Associate in Atlanta, GA, USA is $29,000 - $45,000 per year. This range may vary depending on factors such as the specific company, experience level, and job responsibilities.

Additional Information
T-Mobile is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 7th, 2024
Apply BeforeMay 22nd, 2025
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About T-Mobile

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.

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