Digital Experience Manager

At T-Mobile, we are looking for an experienced Digital Experience Manager who can take our digital customer experience to the next level. The ideal candidate will have an in-depth understanding of digital customer experience and digital marketing, as well as a passion for developing and delivering innovative solutions to customer challenges.This is a highly visible role and requires a creative and ambitious individual who is capable of managing multiple projects simultaneously and collaboratively with other departments. The Digital Experience Manager will be responsible for overseeing the development, implementation, and execution of digital customer experience initiatives across the entire T-Mobile customer journey, from onboarding through to loyalty.Required qualifications include:* Bachelor’s Degree in Digital Marketing, Digital Experience, Business, or related field * 5+ years of digital customer experience and/or digital marketing experience* Proven track record of developing and implementing successful digital customer experience initiatives* Proven ability to build relationships and collaborate with cross-functional teams* Knowledge and experience with web and mobile technologies* Ability to think creatively and strategically to solve customer challenges* Excellent communication and presentation skillsIf you are a driven professional who is passionate about customer experience and digital marketing, and have the qualifications and experience to make a positive impact at T-Mobile, then we want to hear from you!

Responsibilities of the Digital Experience Manager:

1. Develop and implement digital customer experience initiatives across the T-Mobile customer journey.
2. Collaborate with cross-functional teams to successfully execute digital customer experience initiatives.
3. Utilize web and mobile technologies to enhance customer experience initiatives.
4. Think creatively and strategically to solve customer challenges.
5. Monitor and evaluate the effectiveness of digital customer experience initiatives.
6. Develop and maintain strong relationships with internal departments and stakeholders.
7. Ensure compliance with relevant regulations and standards.
8. Prepare reports and presentations on digital customer experience initiatives.
9. Stay informed of industry trends and best practices.
10. Provide guidance and mentorship to digital customer experience team members.

According to JobzMall, the average salary range for a Digital Experience Manager in Reston, VA, USA is $107,500 to $138,000. The salary range is based on factors such as experience, skills, and location.

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.