Expert - Messaging

Owns and resolves issues that start in Messaging. Builds customer loyalty through timely and effective resolution. Increases revenue through the execution of various sales initiatives. Uses resource documentation for reference, automated and training tools provided and uses other LOB for support where necessary to deliver exceptional customer service. Resolve customer issues by making outbound calls when there is data involved that cannot be shared via Messaging. Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy. Accepts inbound and places outbound calls from customers when Messaging customer wishes to reach them via call. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements.

According to JobzMall, the average salary range for a Expert - Messaging in 5006 E Fowler Ave, Tampa, FL 33617, USA is approximately $42,531 - $62,127. This range includes base pay, benefits, and bonuses. The exact salary range will depend on the employer, the job role, and the employee's experience and qualifications.

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.