Technician, End User Support

Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests. Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems. Implement, replace, and decommission systems. Provide training on new systems as needed. Participate and provide input to problem management process and knowledge management system. Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up. Project related tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds, and other project-related tasks. Contribute by creating Knowledge Base Articles. Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets).

According to JobzMall, the average salary range for a Technician, End User Support in 1201 Menaul Blvd NE, Albuquerque, NM 87107, USA is from $34,224 to $54,542 per year.

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.