Manager, Service Desk

Greetings! Are you a driven and experienced leader looking for a new opportunity? Look no further! Taco Bell is seeking a highly motivated Manager, Service Desk to join our team. As the Manager, Service Desk, you will play a vital role in ensuring our customers receive the best service possible. We are seeking someone with strong communication skills, exceptional problem-solving abilities, and a passion for providing excellent customer service. If you are ready to take on a new challenge and be a part of a dynamic team, then this is the perfect opportunity for you! Read on for more details about the qualifications and responsibilities we are looking for in our ideal candidate.

1. Oversee the daily operations of the service desk department to ensure efficient and effective customer service.
2. Manage and lead a team of service desk representatives, providing guidance and mentorship to ensure a high level of performance.
3. Develop and implement strategies to improve customer service processes and procedures.
4. Monitor customer service metrics and report on performance to senior management.
5. Train and onboard new service desk employees to ensure they are equipped with the necessary knowledge and skills.
6. Handle escalated customer complaints and resolve issues in a timely and professional manner.
7. Communicate with other departments to ensure a seamless customer experience.
8. Conduct regular performance evaluations and provide feedback and coaching to team members.
9. Stay up-to-date with industry trends and developments in customer service to continuously improve processes and procedures.
10. Manage the service desk budget, including forecasting and controlling costs.
11. Collaborate with other managers to develop and implement company-wide initiatives and projects.
12. Ensure compliance with company policies and procedures at all times.
13. Foster a positive and collaborative work environment for the service desk team.
14. Act as a role model and exemplify excellent customer service skills to motivate and inspire team members.
15. Handle other duties and responsibilities as assigned by senior management.

According to JobzMall, the average salary range for a Manager, Service Desk in Irvine, CA, USA is $75,000 - $95,000 per year. This can vary depending on the specific company, level of experience, and other factors.

Taco Bell is an American chain of fast food restaurants based in Irvine, California and a subsidiary of Yum! Brands, Inc. The restaurants serve a variety of Mexican and Tex-Mex foods that include tacos, burritos, quesadillas, and nachos.