Taco Bell

Service Desk Level Analyst

Taco Bell

Glen Bell Way, Irvine, CA 92618, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Troubleshoot first level calls as volume dictates.. All troubleshooting is completed remote; 90% via phone, 10% via email and chat support. Defuse confrontational calls. Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate). Currently seeking candidates that are available to work part time weekends or full time day or afternoon shift.

Where is this job?
This job is located at Glen Bell Way, Irvine, CA 92618, USA
Job Qualifications
  • 0-3 years of Help Desk/Technical Support experience

  • Ability to type a minimum of 35 WPM

  • Continued education in IT or related certifications preferred

Required Skills
  • Troubleshooting

  • Conflict Resolution

  • Technical Aptitude

Soft Skills
  • Adaptable

  • Communication

  • Multitasking

  • Reliable

  • Detail Oriented

Compensation

According to JobzMall, the average salary range for a Service Desk Level Analyst in Glen Bell Way, Irvine, CA 92618, USA is between $45,000 and $60,000 per year. This range is based on the current job postings and the average salary reported by other professionals in the same position. The salary range can vary based on experience, the company, and the location.

Additional Information
Taco Bell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 22nd, 2021
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Taco Bell

Taco Bell is an American chain of fast food restaurants based in Irvine, California and a subsidiary of Yum! Brands, Inc. The restaurants serve a variety of Mexican and Tex-Mex foods that include tacos, burritos, quesadillas, and nachos.

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