Service Desk Level - Analyst

At Taco Bell, our Service Desk team plays a vital role in ensuring the smooth operation of our restaurants and providing exceptional customer service. We are currently seeking a Service Desk Level - Analyst to join our dynamic team and contribute to the success of our organization. As a Service Desk Level - Analyst, you will be responsible for quickly and efficiently resolving technical issues, providing support to our restaurant teams, and maintaining our systems and equipment. We are looking for a motivated and customer-focused individual with excellent problem-solving skills and a passion for delivering top-notch service. If you are ready to take on a challenging and rewarding role with a fast-paced and dynamic company, we want to hear from you!

1. Provide prompt and efficient resolution to technical issues reported by restaurant teams.
2. Troubleshoot and resolve hardware and software problems for various systems and equipment.
3. Maintain and update systems and equipment to ensure smooth operation.
4. Provide exceptional customer service to restaurant teams, addressing inquiries and concerns in a courteous and professional manner.
5. Collaborate with other team members and departments to identify and implement solutions to recurring technical issues.
6. Document and track technical issues and resolutions.
7. Train and support restaurant teams on the use of systems and equipment.
8. Identify opportunities for improvement and provide recommendations to enhance the efficiency and effectiveness of the Service Desk team.
9. Stay current with industry trends and advancements in technology to proactively identify potential issues and provide innovative solutions.
10. Adhere to company policies and procedures to ensure compliance and security of systems and equipment.
11. Manage and prioritize multiple tasks and requests to meet tight deadlines.
12. Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
13. Continuously strive to provide excellent service and exceed customer expectations.
14. Maintain accurate and detailed records of technical issues and resolutions.
15. Participate in regular team meetings and provide updates on ongoing projects and initiatives.

According to JobzMall, the average salary range for a Service Desk Level - Analyst in Irvine, CA, USA is between $50,000 and $70,000 per year. This can vary depending on the specific company, job responsibilities, and level of experience. Some companies may offer additional benefits such as bonuses or health insurance. It is important to research specific job listings and negotiate salary based on your qualifications and experience.

Taco Bell is an American chain of fast food restaurants based in Irvine, California and a subsidiary of Yum! Brands, Inc. The restaurants serve a variety of Mexican and Tex-Mex foods that include tacos, burritos, quesadillas, and nachos.