Chat/Email Support

Are you a customer service professional looking to join a dynamic, innovative and growing company? Tata Consultancy Services (TCS) is looking for someone to join their team as a Chat/Email Support Representative. As a member of our team, you will be responsible for providing exceptional customer service to clients via chat and email.The ideal candidate should have strong communication and problem-solving skills, a positive attitude and a passion for helping people. Technical knowledge of software and an aptitude for learning new systems are a must. Experience in customer service or a related field is a plus.If you think you have what it takes to join our team, then we want to hear from you!

Responsibilities:

1. Respond swiftly and professionally to customer inquiries via chat and email.
2. Assist customers with troubleshooting software and other technical issues.
3. Provide detailed answers to customer inquiries and document them in an organized manner.
4. Utilize problem-solving skills to resolve customer issues.
5. Maintain a positive attitude and provide excellent customer service.
6. Stay up to date on new software and technologies.
7. Identify potential customer problems and proactively suggest solutions.
8. Utilize customer feedback to continuously improve customer service.
9. Develop and maintain good relationships with customers.

According to JobzMall, the average salary range for a Chat/Email Support in Mumbai, Maharashtra, India is between Rs. 13,500 and Rs. 25,000 per month. This range may vary depending on the company, experience, qualifications, and other factors.

Tata Consultancy Services Limited is an Indian multinational information technology service and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 45 countries. TCS is the largest Indian company by market capitalization.