Online Concessions Assistant

Are you passionate about delivering exceptional customer service? Are you looking for an exciting role that allows you to interact with customers from around the world? Ted Baker London is seeking an experienced and motivated individual to join our team as an Online Concessions Assistant.As an Online Concessions Assistant, you will be responsible for delivering excellent customer service to customers from around the world in a fast-paced, customer-focused role. You will be responsible for helping customers with orders, product inquiries, and any other customer service-related tasks. You will also be responsible for keeping our customers informed on our latest products, promotions, and events.The ideal candidate will have excellent customer service skills, be able to work independently, and have a positive attitude. You should be comfortable working with customers from different cultures and backgrounds. Additionally, you should possess strong communication and problem-solving skills. Previous experience in a customer service role is preferred, but not required.If you have a passion for providing exceptional customer service and are looking for an exciting opportunity with a world-renowned fashion brand, we want to hear from you! Please apply today for consideration.

Responsibilities:

1. Respond to customer inquiries and orders in a timely and professional manner.
2. Solve customer issues and complaints in an efficient and friendly manner.
3. Provide customers with information about products, promotions, and events.
4. Maintain up-to-date knowledge of Ted Baker London products and services.
5. Monitor customer feedback and provide suggestions on how to improve customer service.
6. Assist in the development of customer service strategies and techniques.
7. Follow company policies and procedures to ensure customer satisfaction.
8. Maintain a positive attitude and work environment.
9. Work with a team to achieve organizational goals.
10. Assist with other tasks as assigned.

According to JobzMall, the average salary range for a Online Concessions Assistant in London, UK is £19,000 to £25,000 per year. This is based on the salaries of experienced professionals in this field.

Ted Baker is a British high-street clothing retail company known for suits, shirts, and dresses. It was founded in 1988 in Glasgow, Scotland. The company is owned by Authentic Brands Group in October 2022. The brand has over 500 shops and concessions around the world.