Associate Technical Support Professional
Looking for a challenging and rewarding career in the tech industry? Teradata is seeking an Associate Technical Support Professional to join our dynamic and innovative team. As an Associate Technical Support Professional, you will have the opportunity to work with cutting-edge technology and provide technical support to our valued customers. This role requires a passion for problem-solving and a strong understanding of computer systems and networks. If you are a driven individual with excellent communication skills and a desire to constantly learn and grow, we would love to have you on our team. Join us and be a part of shaping the future of technology.
- Provide technical support to customers by troubleshooting and resolving technical issues related to Teradata products and services.
- Collaborate with cross-functional teams to identify and resolve complex technical problems.
- Maintain a strong understanding of Teradata products and services and stay informed about updates and new releases.
- Communicate effectively with customers to gather information, understand their needs, and provide timely and accurate solutions.
- Document and track customer issues and resolutions using designated tools and processes.
- Continuously improve technical skills and knowledge through training and self-study to stay up-to-date with evolving technology.
- Follow standard operating procedures and best practices to deliver high-quality technical support to customers.
- Provide timely and regular updates to customers on the status of their technical issues.
- Collaborate with other technical support professionals and share knowledge and best practices.
- Participate in team meetings and contribute ideas for improving processes and customer satisfaction.
- Adhere to customer service standards and ensure a positive and professional experience for customers.
- Maintain accurate records of customer interactions and technical solutions in the internal database.
- Identify and escalate critical customer issues to the appropriate teams for timely resolution.
- Stay informed about industry trends and developments to proactively identify potential technical issues and provide recommendations for improvements.
- Act as a brand ambassador for Teradata and maintain a positive and professional image while interacting with customers.
Strong Technical Knowledge And Experience: A Successful Associate Technical Support Professional At Teradata Should Possess A Deep Understanding Of Various Technical Concepts And Tools Such As Databases, Sql, And Operating Systems. They Should Also Have Hands-On Experience Troubleshooting Technical Issues And Providing Support To Customers.
Excellent Communication Skills: The Role Of An Associate Technical Support Professional Requires Frequent Communication With Customers, Colleagues, And Other Stakeholders. Therefore, Strong Verbal And Written Communication Skills, As Well As Active Listening Abilities, Are Essential For This Position.
Customer Service-Oriented Mindset: Teradata's Associate Technical Support Professional Will Be Responsible For Assisting Customers With Technical Issues And Providing Solutions In A Timely And Efficient Manner. Therefore, Having A Customer-Centric Approach And A Passion For Helping People Is Crucial For This Role.
Problem-Solving And Analytical Abilities: In This Role, The Associate Technical Support Professional Will Encounter Various Technical Issues And Challenges That Require Quick And Accurate Problem-Solving Skills. They Should Also Be Able To Analyze Complex Situations, Identify Root Causes, And Propose Effective Solutions.
Team Player: At Teradata, Collaboration And Teamwork Are Highly Valued. The Ideal Associate Technical Support Professional Should Be Able To Work Well In A Team Environment, Share Knowledge And Information With Colleagues, And Collaborate Effectively To Achieve Common Goals.
Troubleshooting
Data Analysis
Communication
Time Management
Database Management
customer service
Teamwork
Problem-Solving
Adaptability
Attention to
SQL querying
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
self-motivation
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Associate Technical Support Professional is between $40,000 and $60,000 per year. This can vary depending on factors such as location, experience, and specific job responsibilities. Some positions may also offer additional benefits and bonuses.
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Teradata Corporation is a provider of database and analytics-related software, products, and services. The company was formed in 1979 in Brentwood, California, as a collaboration between researchers at Caltech and Citibank's advanced technology group.
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