Director, Customer Success

Are you ready to join a dynamic and innovative company that is transforming the world of data analytics? Teradata is seeking a highly motivated and experienced Director of Customer Success to lead our customer success team. As the Director of Customer Success, you will be responsible for ensuring the satisfaction and success of our valued customers. We are looking for someone who is passionate about building and maintaining strong relationships with customers, driving business growth, and providing exceptional leadership to a team of talented individuals. If you thrive in a fast-paced, collaborative environment and have a track record of delivering exceptional results, then we want to hear from you!

1. Develop and implement customer success strategies that align with the company's overall goals and objectives.
2. Oversee a team of customer success managers and specialists, providing guidance, support, and mentorship.
3. Foster a customer-centric culture within the team and across the organization.
4. Build and maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction.
5. Work closely with sales and account management teams to identify opportunities for upselling and renewals.
6. Analyze customer data and feedback to identify areas for improvement and develop action plans.
7. Monitor and report on key customer success metrics, providing insights and recommendations to senior leadership.
8. Collaborate with cross-functional teams, including product development and marketing, to ensure a seamless customer experience.
9. Stay updated on industry trends and developments, identifying opportunities for innovation and growth.
10. Lead by example, promoting a positive and collaborative work environment and fostering a culture of continuous learning and improvement.

According to JobzMall, the average salary range for a Director, Customer Success is between $100,000 and $150,000 per year. However, factors such as location, company size, and industry can affect the specific salary for this role. Some Directors of Customer Success may also receive bonuses or other forms of compensation in addition to their base salary.

Teradata Corporation is a provider of database and analytics-related software, products, and services. The company was formed in 1979 in Brentwood, California, as a collaboration between researchers at Caltech and Citibank's advanced technology group.