Welcome to Teradata! We are currently seeking a highly motivated individual to join our team as a Technical Support Specialist – Intern. As a global leader in data and analytics, Teradata provides innovative solutions to some of the world's largest and most complex organizations. As an intern, you will have the opportunity to work alongside our experienced technical support team and gain hands-on experience in troubleshooting, resolving technical issues, and providing exceptional customer service. We are looking for candidates with a strong technical background, excellent communication skills, and a passion for problem-solving. If you are eager to learn and have a drive for success, we encourage you to apply for this exciting opportunity. Join us at Teradata and be a part of a dynamic and innovative company!
- Provide technical support to customers via phone, email, or chat, ensuring timely and accurate resolution of their technical issues.
- Troubleshoot and diagnose technical problems related to Teradata products and services.
- Collaborate with the technical support team to resolve complex issues and provide excellent customer service.
- Document and track all customer interactions and resolutions in a clear and concise manner.
- Stay updated on new product releases, features, and updates to effectively troubleshoot technical issues.
- Identify and escalate critical issues to the appropriate teams for timely resolution.
- Collaborate with other departments, such as sales and engineering, to improve customer experience.
- Participate in training and development programs to expand technical knowledge and skills.
- Maintain a positive and professional attitude while interacting with customers and colleagues.
- Assist in creating and updating technical support documentation and knowledge base articles.
- Communicate and provide feedback on customer needs and concerns to the product development team.
- Act as a brand ambassador for Teradata, promoting the company and its products to customers.
- Adhere to company policies and procedures while providing technical support.
- Continuously strive to improve the technical support process and enhance customer satisfaction.
- Perform other related duties as assigned by the supervisor.
Strong Technical Background: A Technical Support Specialist – Intern At Teradata Should Possess A Solid Technical Foundation In Areas Such As Computer Science, Information Technology, Or A Related Field. This Includes A Good Understanding Of Networking, Operating Systems, And Database Management.
Excellent Problem-Solving Skills: As A Technical Support Specialist – Intern, One Must Be Able To Quickly Identify And Troubleshoot Technical Issues. This Requires Strong Problem-Solving Skills And The Ability To Think Critically And Analytically.
Effective Communication Skills: A Technical Support Specialist – Intern Should Have Excellent Communication Skills, Both Written And Verbal. This Includes The Ability To Explain Technical Concepts To Non-Technical Individuals And To Communicate Effectively With Team Members And Clients.
Customer Service Orientation: Teradata Values Customer Satisfaction And As Such, A Technical Support Specialist – Intern Must Have A Strong Customer Service Orientation. This Includes The Ability To Listen To And Understand Customer Needs, Handle Difficult Situations With Professionalism And Empathy, And Provide Timely And Effective Solutions.
Ability To Work In A Team: A Technical Support Specialist – Intern At Teradata Will Work Closely With Other Team Members, Including Engineers And Developers, To Resolve Technical Issues. Therefore, Strong Teamwork And Collaboration Skills Are A Must For This Position.
Communication
Time Management
Multitasking
Attention to detail
Database Management
customer service
Analytical Thinking
Teamwork
Troubleshooting skills
Problem-Solving
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Specialist – Intern is between $15 and $25 per hour. This equates to an annual salary range of approximately $31,200 to $52,000. However, this can vary depending on the company, location, and specific duties of the internship. Some internships may offer a stipend or a higher hourly rate, while others may not offer any compensation. It is important to research the specific internship and company
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Teradata Corporation is a provider of database and analytics-related software, products, and services. The company was formed in 1979 in Brentwood, California, as a collaboration between researchers at Caltech and Citibank's advanced technology group.
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